, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
n( Goal-driven Service Manager offering over 40 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Skills
Staff management
Expert in Lightspeed, IDS, BIT
Data analytics
Process optimization
Task delegation
Decision-making
Experience
Service Manager, 07/2018 to 07/2021 Associated Heating & Air Inc. – Inglewood, CA,
Created employee work schedules to keep shifts properly staffed.
Hired, trained and developed service department staff to drive performance.
Defined department objectives and monitored performance to facilitate operations.
Monitored employee performance through analysis of key metrics.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Adhered to customer service standards to foster satisfaction and retention.
Created written estimates and obtained customer consent to proceed.
Motivated, led and supported employees to maintain low turnover.
Pitched in to complete various duties during peak periods or employee absences.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Reviewed inventory levels and ordered supplies to keep products in stock.
Collaborated with customers to offer solutions to service needs.
Managed service department budget and investigated and resolved discrepancies.
Established and enforced clear safety policies to protect workers from injury.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Researched and provided timely resolution to service discrepancies.
Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
Service Manager, 06/2015 to 07/2018 Atlantic Tractor – Chestertown, MD,
Created employee work schedules to keep shifts properly staffed.
Hired, trained and developed service department staff to drive performance.
Defined department objectives and monitored performance to facilitate operations.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Adhered to customer service standards to foster satisfaction and retention.
Created written estimates and obtained customer consent to proceed.
Motivated, led and supported employees to maintain low turnover.
Pitched in to complete various duties during peak periods or employee absences.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Informed and educated department employees on changes from management.
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Collaborated with customers to offer solutions to service needs.
Troubleshot and performed testing to keep telephone and data lines functioning properly.
Established and enforced clear safety policies to protect workers from injury.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Researched and provided timely resolution to service discrepancies.
Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
Monitored employee work levels and optimized performance with strategic approaches.
Marina Manager, 05/1985 to 06/2015 State Of Louisiana – Deridder, LA,
Prepared team and maintenance schedules, assigned work and reviewed performance.
Verified that project site had all necessary machinery and materials prior to each shift.
Analyzed operational performance and implemented plans to attain organizational and financial goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Improved profit margins by streamlining operations and workflow.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Prioritized and organized tasks to efficiently accomplish service goals.
Education and Training
: Computer And Information Sciences, Expected in Prince George's Community College - Upper Marlboro, MD GPA:
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