service manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
n( Goal-driven Service Manager offering over 40 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Skills
- Staff management
- Expert in Lightspeed, IDS, BIT
- Data analytics
- Process optimization
- Task delegation
- Decision-making
Education and Training
Prince George's Community College Upper Marlboro, MD Expected in ā ā : Computer And Information Sciences - :
Certifications
- Certified Outboard technician , Mercury Marine - 1981
- Certified Mercruiser technician , Mercury Marine - 1983
- Certified Outboard Technician , OMC- 1985
- Certified technician gas sterndrive, Volvo Penta - 1994
Experience
Associated Heating & Air Inc. - Service Manager
Inglewood, CA, 07/2018 - 07/2021
Inglewood, CA, 07/2018 - 07/2021
- Created employee work schedules to keep shifts properly staffed.
- Hired, trained and developed service department staff to drive performance.
- Defined department objectives and monitored performance to facilitate operations.
- Monitored employee performance through analysis of key metrics.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Adhered to customer service standards to foster satisfaction and retention.
- Created written estimates and obtained customer consent to proceed.
- Motivated, led and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Collaborated with customers to offer solutions to service needs.
- Managed service department budget and investigated and resolved discrepancies.
- Established and enforced clear safety policies to protect workers from injury.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Researched and provided timely resolution to service discrepancies.
- Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
Atlantic Tractor - Service Manager
Chestertown, MD, 06/2015 - 07/2018
Chestertown, MD, 06/2015 - 07/2018
- Created employee work schedules to keep shifts properly staffed.
- Hired, trained and developed service department staff to drive performance.
- Defined department objectives and monitored performance to facilitate operations.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Adhered to customer service standards to foster satisfaction and retention.
- Created written estimates and obtained customer consent to proceed.
- Motivated, led and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Informed and educated department employees on changes from management.
- Forecasted department goals and objectives and enforced deadlines to encourage task progression.
- Collaborated with customers to offer solutions to service needs.
- Troubleshot and performed testing to keep telephone and data lines functioning properly.
- Established and enforced clear safety policies to protect workers from injury.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Researched and provided timely resolution to service discrepancies.
- Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
- Monitored employee work levels and optimized performance with strategic approaches.
State Of Louisiana - Marina Manager
Deridder, LA, 05/1985 - 06/2015
Deridder, LA, 05/1985 - 06/2015
- Prepared team and maintenance schedules, assigned work and reviewed performance.
- Verified that project site had all necessary machinery and materials prior to each shift.
- Analyzed operational performance and implemented plans to attain organizational and financial goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Improved profit margins by streamlining operations and workflow.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Prioritized and organized tasks to efficiently accomplish service goals.
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Resume Overview
School Attended
- Prince George's Community College
Job Titles Held:
- Service Manager
- Service Manager
- Marina Manager
Degrees
- Some College (No Degree)
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