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service manager resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills
  • Risk Management
  • Quality Control
  • Coaching and Mentorship
  • Business Development
  • Time Management
  • Employee Supervision
  • Quality Assurance
  • Revenue Generation
  • Technical Support
  • Critical Thinking
  • Till Counting
  • Staff Management
  • Employee Relations
  • Task Delegation
  • Data Analytics
  • Verbal and Written Communication
  • Preventive Maintenance
  • Staff Motivation
  • Leadership Development
  • Cost Estimates
  • Energetic and Outgoing
  • Interpersonal Relationships
  • Workflow Management
  • Mechanical Diagnostics
  • Technical Troubleshooting
  • MS Office
  • Honest and Trustworthy
  • Project Planning
  • Maintenance and Repair
  • Vendor Sourcing
  • Contract Management
  • Waste Control
  • Service Scheduling
  • Maintenance Planning
  • Data Management
  • Service and Parts Teams Management
  • Team Scheduling
  • Supply Ordering
  • Team Leadership
  • Reliable and Responsible
  • Compliance Enforcement
  • Third-Party Collaboration
  • Growth Portfolios
  • Supervising Tellers
  • Stress Tolerance
  • Spreadsheet Tracking
  • Production Quality Monitoring
  • Overseeing Technicians
  • Inspect Completed Work
  • Motivational Leadership
  • Engine Rebuilds
  • Behavior Identification
  • Guest Satisfaction
  • After-Sales Support
  • Customer Service Management
  • Job Assignments
  • Upselling
  • Documentation
Work History
04/2016 to 05/2023 Service Manager Wabash National Trailer Centers | Lafayette, IN,
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed department processes and procedures to boost customer satisfaction.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Analyzed service reports to identify areas of improvement.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Monitored service staff performance and provided feedback for improvement.
  • Monitored inventory levels and placed orders to replenish stock.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Maintained records of service transactions and customer feedback for future reference.
  • Resolved customer complaints in professional and timely manner.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
01/2006 to 06/2016 Automotive Service Writer Autosource Motors | Lindon, UT,
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Used Quorum/PBS computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Answered service department phone and responded promptly to questions and messages.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Advised management members on customer issues or mechanical repair problems.
  • Implemented routine scheduled maintenance programs for established customers.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Gathered information through research and vendor inquiries to provide job estimates.
08/2002 to 03/2006 Armed Guard Rochester Armored Car | Lincoln, NE,
  • Operated and monitored security panels, alarms and related security equipment to provide area and visitor surveillance.
  • Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
  • Maintained proficiency in use of assigned protective equipment, weapons and restraint devices.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Supported criminal investigations by collaborating fully with local law enforcement representatives.
  • Maintained confidentiality to protect sensitive information and prevent harmful release of information.
  • Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Maintained physical fitness to perform physically demanding job tasks.
  • Underwent and maintained firearms certification in compliance with state laws and organizational standards.
  • Performed hourly patrols of building areas, parking lots and facility grounds.
  • Operated communication equipment to maintain contact with other security personnel during emergency calls.
Education
Expected in 06/2002 to to Associate of Arts | Law Enforcement Studies Canadore College of Applied Arts And Technology, North Bay, ON GPA:
  • Elected Captain of Varsity Volleyball

Certifications
  • Service Manager Certified
  • Service Manager Master
  • Service Manager Professional
  • CX Survey Master

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Resume Overview

School Attended

  • Canadore College of Applied Arts And Technology

Job Titles Held:

  • Service Manager
  • Automotive Service Writer
  • Armed Guard

Degrees

  • Associate of Arts

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