Service Manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Seasoned Service Manager bringing 3 years of experience in the Customer service industry. Proficient in business practice, standards of operation and customer needs. Able to set and maintain high expectations for all team members.

I have several years even outside of formal manager training where I have owned a business and worked on sharpening my time management skills. What I lack in healthcare experience I hope to make up for in experience with dealing with people and my ability to manage my time well and be maximally efficient at any given task.

Successful at gathering vital signs information, monitoring patients and maintaining electronic charts with speed and accuracy. Dedicated to providing exceptional patient support and looking to advance understanding about treatment protocols for wide range of acute and chronic conditions.

Hardworking nursing student at Stark State College pursuing a Nursing degree. Good grasp of nursing protocols and positioning in a critical care setting. Focused on growing clinical knowledge and building positive relationships.

  • Strategic Business Planning
  • Culture Development
  • Sales Goals
  • Repair
  • Keep Task Records
  • Train Employees
  • Customer service optimization
  • Managerial finance
  • Project manager supervision
  • Customer service experience
  • Client service
  • In-service education planning
  • Managerial experience
Work History
08/2017 to Current Service Manager Atlantic Tractor | Cockeysville, MD,
  • Oversaw implementation of all Specialty sales and coordinated Installation processes with Local contractors.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with key customers to discuss service needs and develop effective and practical solutions.
  • Led and organized events connected to service department, including Weekly sales meetings, team trainings, and goal settings for increased profitability.
  • Hired and trained new associates to improve efficiency of department and cultivate productive work atmosphere.
  • Managed team of 20 employees in all Appliance, Kitchens, and Millwork processes to ensure compliance with Lowe's policies across company.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
06/2014 to 07/2017 High School Teacher Universal Health Services | Erwin, NC,
  • Taught Logical and Ethical principles to students using real-world, application-based examples to maximize learning opportunities
  • Assessed students' strengths and weaknesses regularly to provide appropriate methods for addressing learning needs
  • Consulted with teachers in different disciplines to identify and adopt successful instructional strategies
  • Utilized curriculum which reflected diverse educational, cultural and linguistic background of student body
  • Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program
  • Inspired academic success based on belief that all students can achieve excellence, regardless of background
  • Evaluated academic performance and social relationships to identify and help struggling students
  • Assessed and improved lesson plans through implementation and experimentation
  • Conferred with parents and administration about student progress
  • Integrated new technologies into class instruction where appropriate
  • Supplied supplemental, one-to-one teaching instruction for at-risk or struggling students
  • Delivered audio-visual presentations on platforms such as PowerPoint, Prezi and Google Slides
  • Developed positive rapport with students of various and diverse backgrounds
  • Developed communicative relationships with students and parents to support learning
  • Set class objectives and monitored daily performance to offer equal access to education
  • Planned and supervised out of classroom activities and trips
09/2015 to 05/2017 Buisness Owner Self Employed | City, STATE,
  • Reviewed plans and designs to ensure all grounds work was performed to specifications.
  • Designed programs for landscape maintenance, pest management, composting and other related topics.
  • Provided upkeep to residential work sites, including hedge and shrub trimming.
  • Installed underground sprinkler systems to provide grass and greenery with adequate water supply.
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Diagnosed problems with equipment and performed regular maintenance to keep equipment functional.
  • Installed stonework according to landscape design plan and client specifications.
  • Educated employees and members of public on plant biology and health.
  • Cared for lawns by mulching, aerating, wedding, grubbing and trimming and edging around walks, walls and flower beds.
  • Monitored weekly and daily scheduled tasks to ensure efficiency.
  • Assisted with weekly project planning and crew scheduling.
Expected in 05/2014 Bachelor of Arts | Theology Pensacola Christian College, Pensacola, FL GPA:
Expected in 05/2020 Associate of Science | Nursing Stark State College, Canton, OH GPA:

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Resume Overview

School Attended

  • Pensacola Christian College
  • Stark State College

Job Titles Held:

  • Service Manager
  • High School Teacher
  • Buisness Owner


  • Bachelor of Arts
  • Associate of Science

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