Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Documentation and reporting
  • Technical support
  • Aftersales support
  • Strategic business planning
Work History
04/2019 to Current
Service Manager Atlantic Tractor Hanover, PA,
  • Developed written plans and obtained customer consent to proceed.
  • Oversaw implementation of automotive repair and tire and lube service campaigns.
  • Met with customers to discuss service needs and offer available solutions.
  • Met with key customers to discuss service needs and develop effective and practical solutions.
  • Monitored product quality and communicated necessary improvements to manager.
  • Led and organized events connected to service department, including scheduling, assigning of duties and repairs.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Hired and trained new automotive workers to improve efficiency of department and cultivate productive work atmosphere.automotive
  • Set and administered department budgets for expenditures, materials and labor.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Oversaw team of service professionals focused on automotive department
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
  • Guided techs on automotive repair, tool usage and equipment operation.
11/2018 to 03/2019
Saw Operator Crh Canby, OR,
  • Completed special cuts, including groves and bevels, to produce desired looks.
  • Verified dimensions of finishing workpiece and frequently used weld and anneal saw blades.
  • Identified stock imperfections, assigned grades and noted production concerns based on [Timeframe] inspections.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Set up and powered saws to cut, slot, groove, miter and trim metallic and non-metallic workpieces according to specifications.
  • Mounted workpieces in holding device, manually or using hoist.
  • Scribed reference lines on materials as guide for sawing operations.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Set controls to adjust speed, feed rate, and blade tensions.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Trained newly hired employees on machine operations and control set ups and explained all safety procedures to prevent injuries.
  • Fabricated large and small parts per drawing and assembled parts as required.
  • Monitored machine operation and diagnosed malfunctions.
  • Trained staff of 10 direct labor employees to perform assembly and manufacture of product.
  • Managed team performance by training, mentoring, disciplining and motivating employees.
  • Identified strategic business opportunities to advance technology through licensing and project development.
08/2009 to 12/2017
Grain Bin Builder Elgin Service CenterK Buildings City, STATE,
  • Aligned, joined and fit metal parts using welding equipment to enhance durability and promote customer satisfaction.
  • Interpreted technical documents and blueprints to determine required operational sequences, tools and dimensions for each model and execute successful planning and pre-production stages.
  • Worked with engineering team to resolve development issues and recommend product modifications, strengthening designs and production processes.
  • Maintained necessary level of communications between shifts.
  • Identified strategic business opportunities to advance technology through licensing and project development.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Demonstrated safe and proper operations of building and constuction equipment to prevent harm to team members or equipment.
  • Cleaned, operated and maintained machinery for optimal team productivity.
  • Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Kept tools and equipment cleaned, well-maintained and properly stored to promote team efficiency.
  • Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices.
  • Directed traffic away from hazardous locations, protecting team members and general public.
  • Boosted team efficiency and project requirements by correctly operating site equipment.
  • Efficiently prepared job sites by removing debris and setting up materials and tools.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Responded to and resolved warranty claims, performed homeowner orientations and maintained inventory homes.
  • Enhanced job site safety by vigilantly monitoring equipment and team members to prevent accidents.
  • Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
  • Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
  • Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
  • Worked with speed and accuracy to consistently meet production standards.
  • Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
  • Actively attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Expected in 05/1980
High School Diploma:
Van Wert High School - Van Wert, OH

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School Attended

  • Van Wert High School

Job Titles Held:

  • Service Manager
  • Saw Operator
  • Grain Bin Builder


  • High School Diploma

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