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Service Manager Resume Example

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SERVICE MANAGER
Professional Summary

Dynamic bank service manager with over 7+ years of experience in audits, compliance adherence, policy reviews and research and analysis looking to further my career. Energetic and reliable, focused on identifying discrepancies and finding realistic solutions. Self-motivated professional adept at directing complex projects and leading high performance teams to complete key financial initiatives. Responsible for managing all facets of operations and compliance.

Summary of Skills
  • Strong analytical and problem solving skills
  • Proficient in MS Office
  • Ability to multi-task in a fast paced environment
  • Strong oral and written communication skills
  • Excellent organizational and time management skills
  • Fraud detection and prevention
  • Audit Reporting with in-depth knowledge of regulations and banking environment
  • Exceptional communicator
Experience
January 2005
to
Current
Company NameService Manager
  • Complies with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act and other bank regulations.
  • Manage the tellers' service functions to ensure prompt and efficient transaction processing and the generation of sales through quality referrals.
  • Coach tellers to follow banking policies and procedure effectively; ensure the store is in compliance with audit, operational regulations and guidelines.
  • Conduct research to solve complex customers' issues.
  • Collaborated with the compliance department to eliminate procedural errors and find appropriate resolutions.
  • Act as a line of defense to prevent bank fraud in a supervisor capacity by reviewing and approving high risk transactions.
January 2004
to
January 2005
Company NameCity, StateHuman Resource and Administrative Assistant
  • Conducted the interview and selection process by partnering with the hiring managers to interview potential candidates for various positions within the company.
  • Prepared and maintained employees' personal files and implemented training courses for new hires.
  • Take customers' orders, balancing office expenses and routing calls.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Represented organization at personnel-related hearings and investigations.
Education
2007
California State University Long BeachCity, StateBachelor of Science: Business Administration/Human Resources
2005
Long Beach City CollegeCity, StateAssociate of Science: Business Administration
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Resume Overview

School Attended

  • California State University Long Beach
  • Long Beach City College

Job Titles Held:

  • Service Manager
  • Human Resource and Administrative Assistant

Degrees

  • Bachelor of Science : Business Administration/Human Resources
    Associate of Science : Business Administration

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