Service Manager Resume Example King Soopers - Colorado Springs, Colorado

SERVICE MANAGER

Summary

Experienced Retail Manager adept at communicating company mission and directives. Reliable with 20 years in retail. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Retail professional with strength in time management, mentors and leads by example. Proactive leader with strengths in communication and collaboration. Strong ability to lead to promote efficiency and influence positive outcomes.

Skills

Active listening
Effective communication
Conflict resolution skills
Accurate cash handling
Store opening and closing procedures
MS Office proficient

Team-oriented
Staff training and development
Policy/Procedure development
Schedule management
Performance improvements
Bilingual

Experience

Service Manager01/2012 to CurrentKing SoopersColorado Springs, CO

Deliver maximized company revenue by providing excellent world class service through greeting, assisting each customer in an innovative creative, and personable way.
Identified key growth opportunities for the business through educable capabilities.
Comply with Merchandising/Operations/HR Standards.
Collect reported information on performance activity during weekly meetings, and conference calls.
Present company goals and objectives to new principals though daily huddles and training.
Direct and or correct, communicate issues in a tactful, and effective manner with employees and supervisors.
Daily monitoring with Bookkeeper to meet, and prevent all store losses.
Determine judgment of placement/cross training of associates depending on productivity and immediate stores necessity.
Work closely, and offer feedback with the District Coordinator, and Store Manager to formulate and build sales on the effectiveness of strategies, selling programs and initiatives Weekly.
Coached and mentored associates by offering constructive feedback and taking interest in their long-term career growth to prevent turnover.
Establish knowledge-sharing processes for all associates of department by meeting store goals.
Prepare seniority based schedules that support business needs.
Conduct Performance Excellence Discussions.
Budget labor finances through Forecast vs Actual.

Grocery Manager12/2010 to 03/2013King SoopersDenver, CO

Scheduled Department
Trained and coached employees to maximize performance in merchandise production.
Consistent visual observations of crew to ensure fulfillment productivity, and merchandizing standards.
Conduct Performance Excellence Discussions.
Review orders, balances on hand, and daily exceptions.
Drove consistent grocery sales with effective merchandising and promotional implementation.
Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
Maintained compliance with workplace and food safety standards to protect staff and customers.
Assessed for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
Distributed daily tasks to appropriate employees and checked to ensure all duties were completed within expected time frames.
Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.

Head Clerk03/2007 to 12/2010King SoopersArvada, CO

Delivered helpful and kind customer service to guests, and maintaining composure in stressful situations to maximize customer satisfaction.
Conducted hourly pulls and cash loans as requested.
Monitored customer traffic to determine appropriate staffed lanes and registers.
Quickly responded to requests to enable a faster fluidity experience of customer traffic.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Assisted team members with special projects by coordinating resources to meet expected requirements.
Observed all deadlines, enabling timely completion of tasks requested by chain of command.
Directed reorganization of department staff to enhance productivity.

Key Holder/Assistant Store Director Apprentice12/2004 to 03/2007Albertson's CompaniesWestminster, CO

Completed a series of training sessions to advance from Key Holder to Assistant Store Director Apprentice.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Developed product knowledge expertise by understanding features and benefits to drive revenue growth and boost upselling.
Assisted with training and supervision of staff to develop and maintain store selling, customer service skills and product knowledge.
Protected physical assets of store by assisting with audits, routine cycle counts and physical inventory to maintain optimal performance levels.
Compiled weekly monetary reports and records for Store Director.
Monitored customer traffic to determine appropriate staffing and create engaging customer-centric selling and service environment.
Responsible for Store operation during Store Director's absence.

Education and Training

Office Management09/2020Smart Horizons Career Online

High School Diploma09/2020Smart Horizons Career Online High School

Activities and Honors

Stores Targeting Accident Reduction Member
Member of the Cultural Council
Volunteered Station 1 Phoenix. Fire Dept.
Daily tasteful reading to improve education.
Analogy: If you want to be successful, be consistent.

Resume Overview

Companies Worked For:

King Soopers
Albertson's Companies

School Attended

Smart Horizons Career Online
Smart Horizons Career Online High School

Job Titles Held:

Service Manager
Grocery Manager
Head Clerk
Key Holder/Assistant Store Director Apprentice

Degrees

Office Management 09/2020
High School Diploma 09/2020

Service Manager Resume Example

Resume Score: 80%

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