service manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Service Manager offering 12 years of professional experience. Proficient in business practices, standards of operation and satisfying customer needs. Sets and maintain high expectations for all team members.

Multi-talented Service Manager successful at handling customer issues quickly and effectively. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 11 years of progressive 15 experience.

Personable Service Manager driving process optimization and business profitability on continuous basis. Highly effective at leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.

Goal-driven Service Manager offering over 11 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality.

great Service Manager with 15 years of experience offering efficient and timely repair and maintenance service to customers. Monitors and controls performance of department using appropriate reports, tracking systems and surveys. Highly skilled in managing and motivating culturally-diverse workforce.

Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.

Experienced offering proven safety record, performance-oriented nature and strong history of accomplishment in any environments. Skillfully train and mentor team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns.

Hardworking and reliable Service with strong ability in daily and business. Offering knowledge, experience and experience. Highly organized, proactive and punctual with team-oriented mentality.

Results-focused [Industry] professional with strength in [Skill], [Task] and hardwork. Proactive leader with strengths in communication and collaboration. Proficient in leveraging software and software knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
11/1999 to Current Service Manager Bearcom | Wixom, MI,
  • Defined department objectives and monitored performance to facilitate operations.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to offer solutions to service needs.
  • Hired, trained and developed service department staff to drive performance.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Managed service department budget and investigated and resolved discrepancies.
  • Researched and provided timely resolution to service discrepancies.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Motivated, led and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Created written estimates and obtained customer consent to proceed.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
05/2005 to 11/2010 Operations Manager First Hospitality Group Inc | Ann Arbor, MI,
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Boosted company efficiency through technology upgrades and process improvements, leading to [Result].
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Developed and managed annual operating budgets for 100% stores facilities.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Managed pre-inspections, site supervision, site measurements, scheduling and equipment management.
  • Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.
  • Inspected production areas to identify and correct unsafe or unauthorized practices.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Developed new banking relationships with multiple lenders to obtain favorable terms on equipment lines and operating lines of credit.
  • Developed and implemented comprehensive preventive maintenance program that improved operational up-time by 100%.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
10/1994 to 04/2004 Assistant Store Manager O'reilly Auto Parts | Lincoln, IL,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Contributed to organizational initiative to achieve daily bases sales, budget and other targeted goals.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
02/1992 to 02/1997 Laborer Worker Lake Forest Manor | City, STATE,
  • Built temporary structures to hold back slopes or allow skilled workers to reach greater heights and complete job tasks.
  • Cut sheetrock materials into specified sizes for installation using tile cutters and power saws.
  • Performed heavy labor such as ditch digging, paving and hauling.
  • Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
  • Built and disassembled scaffolds, bracing and barricades to assist in vertical construction activities.
  • Monitored team member work and assisted with accomplishing objectives.
Education and Training
Expected in to to | Business Administration And Management Delgado Community College, New Orleans, LA GPA:

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Resume Overview

School Attended

  • Delgado Community College

Job Titles Held:

  • Service Manager
  • Operations Manager
  • Assistant Store Manager
  • Laborer Worker


  • Some College (No Degree)

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