service manager resume example with 4 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I am an experienced Service Manager with a demonstrated history of working in the restaurants industry. I'm skilled in communication, interpersonal relations, cleaning, validation, conflict management , and time management. I'm a strong educated professional who will graduate from Ivy Tech Community College. I'm a strong leader and safety-minded employee who seamlessly multitasks in busy environments, and can usually understand project tasks given to myself or others and lend insight to streamlining the organizational processes. I'm always looking to contribute to my teams success with my in field knowledge, and I have a dedication to go above and beyond expectations.

  • Standardized recipe proficiency
  • Inventory Management
  • Conflict Resolution
  • Design methods
  • Baking equipment knowledge
  • Quality control analysis
  • Kitchen safety
  • Sanitation and cleanliness
  • Excellent excel skills
  • Work Planning and Prioritization
  • Product personalization
  • Customer Service
Work History
05/2020 to Current Service Manager Related Companies | Fort Worth, TX,
  • Drove team success by completing assigned task quickly and accurately.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
  • Brought in loads for sorting, storage or disposal according to quality categories.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Fulfilled additional crew-related duties, including throughput and customer care, to maintain nonstop operations.
  • Developed and delivered training on quality assurance procedures and production operations.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of critical items.
10/2020 to 03/2021 Cake Decorator United Family Of Stores | Seymour, TX,
  • Assembled, prepared, decorated and frosted average of 20 cakes per shift.
  • Cleaned display cases, utensils and working spaces to keep sanitary work environment.
  • Worked with common cake decorating and baking tools, such as mixers and carving tools.
  • Boxed, weighed and wrapped cakes and other bakery products to prepare for pickup.
  • Assisted customers with planning cake vision, including color, theme and size.
  • Stocked shelves and ordered inventory when product stock became low.
  • Answered phone calls, put in orders and handled customer disputes or complaints.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
05/2019 to 05/2020 Decorator Lamps Plus | Las Vegas, NV,
  • Met daily production guidelines, working quickly and managing time to prepare up to 200 cookies for sale daily.
  • Prepared icing of varying colors, flavors and consistencies for application through tubes and with knives to achieve intricate patterns.
  • Answered customer phone calls to accept orders, document order requests and develop schedule to prepare orders in time for scheduled customer pick-up or delivery.
  • Greeted guests, answered questions about available items, customized orders as desired and processed payments.
  • Reviewed customer orders to plan designs and identify materials and ingredients needed to prepare over 20 custom-decorated cookie cakes and cookies daily.
  • Arrived at store during early morning hours to decorate and prepare daily offerings and custom orders before store opening.
  • Maintained counter display stocked and accurately labeled with fresh desserts and baked goods, preparing additional inventory as required and notifying customers when sold out.
  • Mixed ingredients to create specific finishes and achieve desired looks.
  • Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
  • Assisted customers by locating items and loading heavy purchases in vehicles.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
10/2018 to 05/2019 Cashier Sc Fuels | Banning, CA,

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise at toy counters.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Trained team members on cash register operation and cash handling.
Expected in 12/2022 to to Associate of Arts | Culinary Arts Ivy Tech Community College Of Indiana, Indianapolis, IN GPA:
  • Relevant Certifications: ServSafe Manager and Alcohol, Manage First customer service, controlling food service cost and human resource management
Expected in 05/2019 to to High School Diploma | Lawrence Central High School, Indianapolis, IN GPA:

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Resume Overview

School Attended

  • Ivy Tech Community College Of Indiana
  • Lawrence Central High School

Job Titles Held:

  • Service Manager
  • Cake Decorator
  • Decorator
  • Cashier


  • Associate of Arts
  • High School Diploma

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