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service manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Experience bilingual Service Manager offering 10 years of magnificent customer experience. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support. Seeking entry-level opportunities to expand skills while facilitating company growth. Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service and platform staff. Hardworking and reliable with strength in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcome.

Skills
  • Customer Service
  • Bilingual (able to read and write in Spanish)
  • New Employee Hiring
  • Inventory Management
  • Policy and Procedure Enforcement
  • Multiple Priorities Management
  • Goal Setting
  • Conflict Resolution
  • Work Planning
  • Staff Supervision
  • Shift Scheduling
  • Relationship Building
  • Performance Evaluations
  • Employee Training and Development
  • Notary
  • Schedule Preparation
  • Corrective Action Implementation
  • Worker Training
  • Team Collaboration
  • Assignment Delegation
  • Decision Making
  • Excellent customer service
  • Ambition and a desire to succeed
  • Leadership skills
Experience
05/2015 to Current
Service Manager Bearcom Escondido, CA,
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated, led and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Monitored employee performance through analysis of key metrics.
  • Hired, trained and developed service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Investigated and resolved discrepancies.
  • Defined department objectives and monitored performance to facilitate operations.
  • Informed and educated department employees on changes from management.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill gaps.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Order money and balance the vault daily.
  • Have morning huddles to prepare the team for BCR.
  • Oversees Control Online, Cloudcord and Compliance.
  • Assume the Store Manager's responsibility in her absence.
07/2012 to 05/2015
Personal Banker Northwest Bancorp, Inc. Yorktown, IN,
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Built strong rapport with new and existing customers to better serve financial needs and promote branch loyalty.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Created strategic financial solutions to suit individualized client needs.
  • Expanded client base through consistent product promotion and sales strategy.
  • Onsite during Dog days at Eastern New Mexico University to promote and establish a relationship with our new students.
  • Visit our local business to promote Merchant and Wells at Work.
  • Successfully met sales and performance quotas.
  • Partner referrals 15 quarterly (in all categories I met or exceeded target).
  • Recognized as "Bonus Champion" and "Golden Star" banker every year I was a banker.
10/2011 to 08/2012
Teller Wesbanco Gallipolis, OH,
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Responded and assisted bankers with Spanish speakers.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Identified customer financial needs, goals and objectives and refer them to a banker.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Maintained confidentiality of bank records and client information.
  • Adhered to financial services security and audit procedures.
  • Help with opening and closing procedures.
  • Always finished compliance courses before the due date.
Education and Training
Expected in 05/1989
High School Diploma:
Bell High School - Bell CA,
GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:
Accomplishments
  • Exceeded sales goals every Quarter
  • Developed relationships with customers
  • Circle of Stars every year while being a banker
  • Promoted from teller to banker in less than a year.
  • Promote from Banker to Service Manager within three years
  • Numerous sales certificates and awards while being a banker.
  • Two gold stagecoach pins in the first two years with Wells Fargo.
Certifications
  • New Mexico, Notary

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Resume Overview

School Attended

  • Bell High School

Job Titles Held:

  • Service Manager
  • Personal Banker
  • Teller

Degrees

  • High School Diploma

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