service manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Committed detail oriented professional and self-starter seeking a career in Business Management. An ideal position would be one that applies my business degree while utilizing my numerous years of financial management experience. As a dedicated and hardworking professional, I have achieved formal recognition for the ability to establish genuine rapport with both consumers and coworkers, positively affect business results, and interact with individuals and stakeholders at all organizational and client levels. AREAS OF STRENGTH AND EXPERTISE Process Improvements Accounting / Budgeting Client Services Training, Coaching, and Mentoring Strong leadership & interpersonal skills Data Analysis Sales Forecasting Project Management Relationship Building
Highlights
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Education
Colorado State University, Expected in 2017 ā āMaster of Science:Business Management / Business Intelligence - GPA:Business Management / Business Intelligence
Western Governor's UniversitySalt Lake City, UTExpected in 2014 ā āBachelor of Science:Business, Human Resource Management - GPA:Business, Human Resource Management
, Expected in ā āAssurance of Learning Certificate (2013)
New requirement substituting for the PHR for recent graduates
Society for Human Resource Management (SHRM): - GPA:
Accomplishments
Experience
Bridgestone Corporation - Service Manager Coral Springs, FL, 08/2011 - Current
Responsible for increasing company profit and revenue by ensuring staff and management are trained and well versed on company standards and policies.
Key Accomplishments: Increased sales and insured guests returned by maintaining superior products and services Built strong customer loyalty and high guest return rate by focusing on client relationship building Responsible for recruiting, interviewing, training, developing & managing up to 70 employees concurrently Inventory and Financial Management and Analysis / Forecasting responsibilities Currently testing and rolling out new online scheduling and marketing software system for employees.
Responsible for bi-weekly staff payroll and financial auditing on an as needed basis Responsible for ensuring that both staff and management are properly trained and effectively using company systems and policies.
Rr Donnelley & Sons - General Manager Conover, NC, 06/2010 - 04/2011
Hired to increase sales and improve the performance of this under performing store.
Key Accomplishments: Trained and coached employees on company standards Developed reports to exceed company standards and increased sales by 30% in four months Recruited great people to staff the business HRIS implementation and rollout Organized records and analyzed data to optimize service and sales with staffing.
Rr Donnelley & Sons - General Manager Greensboro, NC, 05/2008 - 12/2009
Responsible for overall supervision and direction for this unique niche restaurant.
Key Accomplishments: Implemented company training programs to increase service standards.
Provided leadership and coaching to management to increase productivity and efficiency.
Trained and coached staff on ways to effectively use their skills and personality to increase store sales and higher tip averages.
Overall responsibility for financial success of business through sales and costs.
Bridgestone Corporation - Service Manager Corpus Christi, TX, 01/2003 - 05/2008
Provided exemplary leadership and guidance to ensure the compliance of corporate policies and procedures.
Key Accomplishments: Store level human resources including employee lifecycle and Company management training store Staff and guest satisfaction, P&L reports and financial projections.
Weekly and Monthly inventory Taking a leadership / coaching role in sub performing stores to coach management and staff back to exceeding standards and successfully increasing sales and profits.
Helped in all aspects of operations and trainings during new store openings.
Rr Donnelley & Sons - General Manager Kent, WA, 02/1996 - 11/2003
Managed and supervised a high volume (sales in excess of 6 million per year) beachfront steak & seafood destination in Malibu, California.
Key Accomplishments: Coached, managed, and lead a team of up to 120 people, including both managers and employees.
Provided efficient and effective problem solving of any HR compliance issues.
Payroll, inventory, and all budgets and forecasts.
Implemented marketing/promotional plans to increase sales.
Professional Affiliations
Member | Society for Human Resource Management May 2012 - Present
Skills
auditing, budgets, bi, coach, coaching, client, direction, financial, Financial Management and Analysis, Forecasting, HRIS, Human Resource, human resources, HR, Inventory, leadership, managing, management training, marketing, Payroll, policies, problem solving, profit, recruiting, relationship building, requirement, sales, scheduling, staffing, supervision, training programs, unique
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Resume Overview
School Attended
Colorado State University
Western Governor's University
Job Titles Held:
Service Manager
General Manager
General Manager
Service Manager
General Manager
Degrees
Master of Science
Bachelor of Science
Assurance of Learning Certificate (2013)
New requirement substituting for the PHR for recent graduates
Society for Human Resource Management (SHRM)