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Service Manager Resume Example

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SERVICE MANAGER
Summary

Goal-driven Service Manager offering 10 years of experience in the bike industry, 5 of them managing and successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.

Skills
  • Absolutely great customer service
  • Expert in time management
  • Coaching and mentorship
  • Task delegation
  • Process optimization
  • Reporting and documentation
  • Critical thinking
  • Decision-making
  • Bilingual ( English and Spanish)
  • Leadership
  • Planning
  • Excellent communication skills
  • Excellent presentation skills
  • Visionary
Experience
Company Name | City, StateService Manager03/2015 - Current
  • Promoted customer satisfaction achiving 4 year winner award of best bike and triathlon shop of the gold coast.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Hired, trained and developed service department staff to drive performance.
  • Defined department objectives and monitored performance to facilitate operations.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Motivated, led and supported employees to maintain low turnover.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Researched and provided timely resolution to service discrepancies.
  • Monitored employee performance through effective analysis of key metrics.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Created written estimates and obtained customer consent to proceed.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
Company Name | City, StateHead Mecnahic01/2014 - 01/2015
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Responsible to comply with dateline on setting up bike shop and the building of all bikes for sales flor prior to grand opening of the store.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Company Name | City, StateHead Mechanic03/2014 - 03/2014
  • Managed grand opening project in order to comply with all requirements in order accomplish dateline.
  • Prioritized tasks to plan and delegate work to reduce delays and increase productivity.
  • Inspected completed work and monitored compliance with regulations and standards.
  • Kept work aerea clean, organized and efficient to meet internal and regulatory expectations governing safety.
Company Name | City, StateBike Mechanic03/2011 - 01/2014
  • Conducted routine services and safety checks in addition to cleaning, degreasing, and lubricating all race bicycles.
  • Worked closely with customers to address questions and inquiries.
  • Spotted equipment issues in addition to ordering and installing new parts required to deliver excellent service to all clients.
  • Completed specialized technical work, general maintenance, and customer servicing.
  • Assembled new bicycles for customers, modeling features and operational guidelines.
  • Achieved cost-savings by developing functional solutions to solve problems.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Contributed to development, planning and completion of project initiatives.
Education and Training
Westhill High School | City, StateHigh School Diploma06/2011
  • President of Spanish Club sophomore and senior year.
Norwalk Community College | City, StateSome College (No Degree) in Mechanincal Enginnering
Shimano | CitySome College (No Degree) in Bicycle Componets Certification
Accomplishments
  • Created highly effective new service method that significantly impacted efficiency and improved operations.
  • Promoted from Bike Mechanic to Service Manager, in less than 12-months
  • Led team to achieve outstanding results, earning recognition from upper management and financial reward.
  • Consistently maintained high customer satisfaction ratings obtaining best Triathlon Shop of the Gold Coast in 4 consecutive years.
Certifications
  • Certified Bike Technician, Shimano - 2012,2013,2014,2015,2016,2017,2018,2019,2020.
Activities and Honors
  • Avid cyclist
  • Elite triathlete

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Resume Overview

School Attended

  • Westhill High School
  • Norwalk Community College
  • Shimano

Job Titles Held:

  • Service Manager
  • Head Mecnahic
  • Head Mechanic
  • Bike Mechanic

Degrees

  • High School Diploma
    Some College (No Degree) in Mechanincal Enginnering
    Some College (No Degree) in Bicycle Componets Certification

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