LiveCareer-Resume

service manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary


Seasoned Service Manager bringing demonstrated safety management and performance optimization skills gained during experience in Service Retail settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems.

Accomplishments
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.
Skills
  • Customer Service Management
  • Team Leadership
  • Scheduling
  • Budgeting
  • Repair
  • Staff Management
  • Employee Supervision
  • Conflict Resolution
  • Process Optimization
  • Quality Management
  • Strategic business planning
  • After-sales support
  • Documentation and reporting
  • Establishing vision
  • Technical Support
  • Contract Management
  • Quality assurance
  • Upselling
Work History
Service Manager, 01/2018 - Current
Chesapeake Utilities Corporation Greensboro, NC,
  • Followed up with customers during and after installations to verify satisfaction.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained Number less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by Number%.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales Number%.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Met with customers to discuss service needs and offer available solutions.
  • Promoted brands of Type equipment, increasing sales Number% and maximizing overall revenue.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Set and administered department budgets for expenditures, materials and labor.
  • Developed written plans and obtained customer consent to proceed.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Organized ongoing maintenance schedules to boost system performance.
  • Assessed employee work and improved performance with Type and Type approaches.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Managed efficient teams of up to Number employees.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Hired and trained new Type workers to improve efficiency of department and cultivate productive work atmosphere.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Oversaw team of service professionals focused on Area.
  • Analyzed account information to improve and optimize customer relations, resulting in Result.
  • Managed team of Number employees in Type and Type processes to comply with Type policies across company.
  • Oversaw implementation of Type and Type service campaigns.
Service Technician, 10/2000 - 12/2017
American Fence Company Sioux City, IA,
  • Documented all changes and actions in computer-based tracking system.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
  • Efficiently troubleshot and repaired Type equipment to cut company costs and maximize productivity.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Streamlined Type repair processes to minimize day-to-day downtime and increase overall productivity.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Assisted team members with Type equipment troubleshooting and diagnostics.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
  • Serviced Type equipment for expedient repair and minimal downtime.
  • Demonstrated increased knowledge of company products and equipment.
  • Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
Service Technician, 09/1995 - 10/2000
American Fence Company Lincoln, NE,
  • Evaluated systems according to predetermined checklist and noted issues.
  • Efficiently troubleshot and repaired Type equipment to cut company costs and maximize productivity.
  • Completed routine tasks such as tire rotation and balancing, oil changes and brake services.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new vehicle systems and components in response to service orders, recall actions and manufacturer instructions.
  • Serviced Type equipment for expedient repair and minimal downtime.
  • Demonstrated increased knowledge of company products and equipment.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Adhered to safety protocols and policies to reduce workplace hazards.
Education
Service Technician: Vehicle Maintenance And Repair Technologies, Expected in 02/1993
-
Motorcycle Mechanics Institute A Div. of Universal Technical Institute - Phoenix, AZ
GPA:
Status -
  • Awarded Top 5 Students of Class
High School Diploma : Vocal Music, Expected in 05/1991
-
High School For The Performing And Visual Arts - Houston, TX,
GPA:
Status -
Certifications

Master Service Technology

Master Service Mangement

Master Dyno Tuning

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Additional Information

Technically minded, proficient approach to work. Enjoy teaching others and seeing them excel at their chosen profession.

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Resume Overview

School Attended

  • Motorcycle Mechanics Institute A Div. of Universal Technical Institute
  • High School For The Performing And Visual Arts

Job Titles Held:

  • Service Manager
  • Service Technician
  • Service Technician

Degrees

  • Service Technician
  • High School Diploma

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