service manager resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Knowledgeable Service Manager offering 8 years of troubleshooting and repair with advanced technical knowledge. Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs.
Skills
Route management
Skilled forklift operator
Pallet jack and hand truck operation
Excellent sense of direction
Cargo handling
Dependable and reliable
Perfect attendance record
Local routes understanding
Customer Service
Exceptional written and verbal communication skills
Time management skills
Relationship development
MS Office
Invoice generation
Planning and coordination
Project organization
Team management
Supervision
Customer service
Team building
Problem resolution
Troubleshooting and repairs
Preventative maintenance
Mechanical aptitude
Experience
Service Manager, 10/2015 to Current Chesapeake Utilities Corporation – Okeechobee, FL,
Collaborated with customers to offer solutions to service needs.
Defined department objectives and monitored performance to facilitate operations.
Hired, trained and developed service department staff to drive performance.
Pitched in to complete various duties during peak periods or employee absences.
Created written estimates and obtained customer consent to proceed.
Researched and provided timely resolution to service discrepancies.
Motivated, led and supported employees to maintain low turnover.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Established and enforced clear safety policies to protect workers from injury.
Inspected completed work to assess quality and identify skill or ability issues.
Generated repeat business through development of devoted customer service to loyal clients.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality and safety.
Adhered to customer service standards to foster satisfaction and retention.
Signed payment approvals accepted claims.
Checked functioning of new equipment to evaluate system performance.
Handled all installation tasks, including mounting equipment, concealing wires within walls and programming remotes.
Adjusted and repaired minor issues for electric vehicle equipment and systems.
Diagnosed and repaired mechanical issues according to industry standards.
Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
Maintenance Technician , 10/2014 to 10/2015 Enerpac Tool Group Corp. – Columbus, WI,
Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
Performed general maintenance on machinery and equipment to prevent malfunctions.
Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
Filled out logs of daily actions using Light Speed computer tracking system.
Maintained compliance with internal and regulatory safety standards, including OSHA.
Operated hand and power tools to complete repairs.
Routinely inspected equipment for preventive and emergency maintenance needs.
Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
Contacted vendors to procure equipment and tools to meet organizational demand.
Cleaned and lubricated machinery shafts, bearings and gears to improve mechanical performance.
Maintained available parts, tools and materials inventory to respond to issues.
Responded to personnel queries and troubleshooting requests, issuing remediation and repair services to improve employee satisfaction.
Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears.
Updated documentation for recordkeeping and customer use.
Diagnosed and repaired mechanical issues according to industry standards.
Monitored work safety by coordinating equipment fueling processes and site maintenance.
Repaired and replaced worn and defective parts.
Assessed system operations to identify potential areas requiring maintenance services.
Studied repair and use manuals to ensure correct maintenance.
Tested machine malfunctions and performed repairs.
Delivery Driver, 12/2012 to 10/2014 Roadie, Inc. – Tilton, NH,
Pulled and reviewed daily customer tickets to successfully fulfill orders.
Loaded and unloaded trailers each day.
Resolved customer complaints and adjusted orders.
Avoided delivery delays by carefully planning best routes with GPS.
Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
Contacted customers prior to delivery to coordinate delivery times.
Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
Verified sales orders before loading and unloading merchandise.
Answered customer questions regarding shipments.
Verified loads against shipping papers.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Directed efficient product loading and checked load balance to prevent on-the-road incidents.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Education and Training
GED: , Expected in 08/2001 to Twin Palms - Blythe, CA, GPA:
PARTS AND SERVICE SILVER CERTIFIED : POLARIS PARTS AND SERVICE FRONT & BACK oF HOUSE , Expected in 06/2018 to University of Polaris - Online, GPA:
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