service manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Hardworking employee accustomed to fast-paced work environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Technologically-savvy advisor with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

  • Records management
  • Data entry
  • Records maintenance
  • Service estimates
  • Project management abilities
  • Report creation
  • Technologically savvy
  • Cross-functional collaboration
  • Customer relations
  • Conflict mediation
  • Product organization
  • Employee coaching
  • Schedule mastery
  • Call Center Operations
Service Advisor, 06/2021 to Current
Bobby Rahal Automotive Group - PittsburghPittsburgh, PA,
  • Engaged with customers to deliver outstanding customer services and secure repeat business.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Handled telephone inquiries regarding appointments and work in process.
  • Updated customer accounts in computer system, including submitting payments and changing personal details.
  • Produced repair and installation orders and updated master schedule with assignments.
Service Advisor , 03/2020 to 06/2021
Bobby Rahal Automotive Group - PittsburghMcmurray, PA,
  • Created employee work schedules to keep shifts properly staffed.
  • Defined department objectives and monitored performance to facilitate operations.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Created written estimates and obtained customer consent to proceed.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Communicated with customers regarding repair processes to maintain satisfaction.
  • Entered data in excel software to keep records of customer information.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Responded to in-person and online customers to improve company customer service ratings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Parts Counter Person and Receptionist , 04/2019 to 03/2020
Ace HardwareAltha, FL,
  • Received, examined and reshelved returned parts.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Operated point of sales and parts lookup computer systems.
  • Placed inventory numbers on parts to properly identify items for counter associates.
  • Communicated product expertise and department process improvements to meet organizational goals.
  • Developed strategic sales initiatives to pitch products and services.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Communicated with vendors to place and receive orders, request services and deliver instructions from office management.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted customers, answered general questions and directed to appropriate locations.
Online Business Owner, 08/2015 to 03/2019
EtsyCity, STATE,
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
Sales Associate, 05/2014 to 06/2015
Rue 21City, STATE,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
Education and Training
High School Diploma: , Expected in 05/2013 to James H. Groves - Dover, DE
Associate of Science: , Expected in to Delaware Technical And Community College - Owens - Georgetown, DE

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • James H. Groves
  • Delaware Technical And Community College - Owens

Job Titles Held:

  • Service Advisor
  • Service Advisor
  • Parts Counter Person and Receptionist
  • Online Business Owner
  • Sales Associate


  • High School Diploma
  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: