LiveCareer-Resume

service manager resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Multi-talented Service Manager successful at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Bringing 14 years of progressive automotive experience. Motivated Service Manager knowledgeable about mechanical service needs. Expert in vehicle operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality to maintain reputation of excellence. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Expert in Mitchel Pro demand software
  • Customer service
  • Staff management
  • Task delegation
  • Coaching and mentorship
  • Data analytics
  • Team building
  • Process optimization
  • Reporting and documentation
  • Team management
  • Organization
  • Process improvement
  • Business operations
  • Problem resolution
  • Planning and coordination
  • Relationship development
  • Supervision
  • Inventory management
  • Invoice generation
Experience
Service Manager, 10/2014 - Current
Cognizant Technology Solutions Redwood City, CA,
  • Enforced adherence to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Hired, trained, developed and monitored performance of service department staff.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Resolved order discrepancies through research and sales auditing to keep inventory properly stocked and alleviate possible backordered items.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
  • Recruited, hired and mentored service department personnel.
  • Pitched in to complete mechanical and tire service during peak periods or employee absences.
  • Delivered continuous mentoring to service technicians to improve skills and potential.
  • Resolved customers issues by providing timely and effective solutions.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Created employee work schedules to keep all shifts properly staffed.
  • Communicated changes from management to inform and educate department employees.
  • Maintained extremely low employee turnover through motivating leadership and employee support.
  • Created written plans and obtained customer consent to proceed.
Master Automotive Technician, 10/2014 - Current
Monro Muffler Brake & Service Lowell, MA,
  • Conducted inspections and tests to verify safety and compliance with emissions limits.
  • Completed repairs and maintenance on all makes and models of vehicles.
  • Assessed tread depth and discussed safety levels with customers.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Checked vehicle mileage and determined necessary maintenance, including belts, fluids flushing or gasket replacements.
  • Conducted test drives before and after repair services.
  • Performed computerized alignments of diverse vehicles.
  • Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
Fuel Tank Delivery Driver, 06/2012 - 09/2013
Earnhardt Auto Surprise, AZ,
  • Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
  • Inspected and maintained vehicle supplies and equipment such as gas, oil, water, tires, lights, and brakes to ensure vehicles remain in proper working condition
  • Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
  • Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations
  • Drove trucks with capacities greater than three tons, including tractor-trailer combinations, to transport and deliver products.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Attached and loaded vehicles and reviewed all connections for security.
  • Logged all pertinent shift information, including driving hours and inventory data on time to keep reports current.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Loaded, balanced and secured product to safely transport goods.
  • Used forklift equipment to assist with loading and unloading vehicles and properly securing items for long road trips.
ASE Certified Technician, 08/2010 - 04/2012
Edge Automotive LLC City, STATE,
  • Performed computerized alignments of diverse vehicles.
  • Completed standard inspections to assess wear and damage to vehicles.
  • Conducted test drives before and after repair services.
  • Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
  • Used technical manuals and repair documentation to plan and implement high-quality corrections to various owner issues.
  • Removed old oil, replace filters and added correct amount of new oil.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
High School Diploma: , Expected in 06/2006
-
Mt. Blue Highschool - Farmington, ME,
GPA:
Status -
1 Year Automotive Certificate: , Expected in 06/2006
-
Foster Regional Applied Technology Center - Farmington, ME,
GPA:
Status -
: Automotive Technology, Expected in
-
Eastern Maine Community College - Bangor, ME
GPA:
Status -
Accomplishments

Presidents Club Award 3 years in a row Fiscal year 2016, 2017, and 2018,

Top ten Sales growth two years in a row Fiscal year 2016, 2017

Lead the team that set the record for the highest single day sales in company history in November 2019.

Maintained extremely low turnover in notoriously high turnover positions at the store level.

Held every position at the store level. Started in an entry level position and was eventually promoted to service manager.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Mt. Blue Highschool
  • Foster Regional Applied Technology Center
  • Eastern Maine Community College

Job Titles Held:

  • Service Manager
  • Master Automotive Technician
  • Fuel Tank Delivery Driver
  • ASE Certified Technician

Degrees

  • High School Diploma
  • 1 Year Automotive Certificate
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: