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service manager resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Skills Used
  • Time management, flexibility
  • Cashier
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Demonstrated integrity and honesty while interacting with guests, team members and managers.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Handled currency and credit transactions quickly and accurately.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
  • Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
  • Reported to each shift on time and ready to work.
  • Performed all position responsibilities accurately and in a timely manner.
  • Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
  • Diligently restocked work stations and display cases.
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
  • Prepped items for later use to save staff time during busy hours.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
  • Assembled food orders while maintaining appropriate portion control.
  • Prepared all food orders within a 2-3 minute time frame.
  • Prepared fountain drinks and ice cream items.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Offered product samples, answered questions and helped customers find items.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Weighed and labeled products.
  • Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
  • Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
  • Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
  • Reported on weekly sales to management.
  • Verified all deliveries against invoices and completed shortage and overage reports.
  • Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
  • Developed knowledge about products and sales items to answer shoppers' questions.
  • Packaged and labeled products.
  • Unloaded customer bags into cars.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads.
  • Trimmed, rotated, culled, crisped and watered produce to maintain freshness and attractiveness.
  • Lifted and maneuvered boxes weighing up to 5 pounds.
  • Conducted weekly sales meetings with team members to establish merchandising, sales and profit objectives.
  • Received, inspected and logged all products for accuracy of shipment, temperature and quality.
  • Processed credit cards, checks, gift cards and coupons.
  • Collected empty carts and returned to the store.
  • Stocked "point of purchase" areas with recipe cards, product coupons and promotional material.
  • Prepared and maintained inventory records.
  • Skills
  • HHA
  • Food Production
  • Food Safety
  • Food Preparation
  • Customer-oriented
  • Staff management
  • Task delegation
  • Issue and conflict resolution
  • Good work ethic
  • Point of Sale (POS) system operation
  • Quick learner
  • Organized multi-tasker
  • Able to lift 50 pounds
  • Friendly and helpful
  • Fast and efficient service worker
  • Dedicated team player
  • Product stocking
  • Loss prevention training
  • Shipping and receiving background
  • Trash compactor operation
  • Strong communication skills
  • Merchandising and displays
  • Inventory control and record keeping
  • Dynamic, friendly hostess
  • Food service background
  • Strong work ethic
  • Passion for customer satisfaction
  • Conflict resolution techniques
Experience
02/2022 to Current
Service Manager Minnetronix Saint Paul, MN,
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Hired and trained service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Reviewed employee performance and delivered constructive feedback to improve performance.
09/2020 to 08/2021
Transportation Secretary Chagrin Falls Exempted Village Schools Chagrin Falls, OH,
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Directed customer communication to appropriate department personnel.
  • Supported office operations, managed client correspondence, tracked records and handled internal communications.
  • Worked professionally to handle client, vendor and public guest requirements.
  • Answered phone calls by 2nd ring and asked appropriate questions to determine which department or staff member could be of service.
  • Composed, proofread and distributed clean and professional business correspondence and internal team communications.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
  • Improved productivity initiatives by coordinating itinerary and scheduling appointments.
  • Managed new files and retrieval requests quickly, which improved filing process and accuracy.
  • Managed clerical staff of 2 employees and reorganized training procedures to increase productivity.
  • Responded to customer issues to provide immediate resolution and improve retention.
10/2019 to 06/2021
Shift Lead Spin Atlanta, GA,
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Completed opening and closing duties to facilitate business operations.
  • Upheld company standards and compliance requirements for operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Documented receipts, employee hours and inventory movement.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Held performance reviews to identify and correct areas needing improvement.
  • Taught staff upselling techniques to meet revenue targets.
  • Reinforced rules to promote superior employee performance.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Checked orders for quality and completeness.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Planned and managed resources to consistently meet production, quality and cost goals.
Education and Training
Expected in 01/1999 to to
High School Diploma:
Boiling Springs High School - Boiling Springs, PA
GPA:

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Resume Overview

School Attended

  • Boiling Springs High School

Job Titles Held:

  • Service Manager
  • Transportation Secretary
  • Shift Lead

Degrees

  • High School Diploma

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