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Service Manager Resume Example

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SERVICE MANAGER
Professional Summary

Friendly Food Service Employee offering 2 years of bakery service and 8 years total in food service roles. Skilled in performing safe food and drink handling processes, customer service and sales transactions in fast and slow-paced environments. Preforming exceptionally in both early 2am shifts to Late 11PM Shifts focused on greeting all customers positively.

Seasoned Service Manager bringing 6 years of hands on experience. Proficient in business practices, standards of operation and customer needs. An empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention. Friendly Fast Food

Skills
  • Customer service
  • Conflict resolution
  • Team Leadership
  • Upselling
  • Staff Management
  • Time Management
  • Money Management
  • Great work ethics
  • Top Performer
  • Sales planning
  • Cost controls
  • Hiring standards
  • Kitchen staff coordination
  • Safe food handling
  • Workflow planning
  • Budgeting
  • Scheduling
  • Cleanliness
  • Kitchen equipment operation and maintenance
Work History
Service Manager, 05/2017 to 06/2020
Chipotle Mexican Grill Inc. – Carlsbad, CA
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Reviewed and approved employee schedules and timesheets.
  • Organized and oversaw food service training to educate employees on food(Quality/Quantity/Taste/Safety), feel (the vibe of the store and customer satisfaction) and flow (Smoothly running a shift during both busy peak times and slow down times).
  • Set up and over saw interviews, orientations and Training
  • Placed food, equipment, uniform and change orders.
  • Solved any and all customer complaints that regrettably appeared during a shift weather in person, on the phone or in emails/reviews
Crew Member, 02/2016 to 04/2017
Chipotle Mexican Grill Inc. – Carlsbad, CA
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Communicated effectively with customers to plan large or specialized orders such as caterings, providing customers with recommendations, samples and response to particular requests.
  • I was trained on ALL crew member stations which included Tortilla, Salsa, cashier, grill and prep.
Bakery Worker, 07/2014 to 12/2015
Sprouts – Carlsbad, CA
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Mixed dough, baked breads, muffins,cookies, Pies and performed all baking duties.
  • Wrapped, boxed, weighed, priced and dated all bakery department products
  • Placed delivery orders, stocked shelves, marked and checked dates on new and older products to ensure food safety as well as reduced product waste.
  • Completed monitor repairs and basic equipment maintenance to keep systems running at peak levels.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
Bagger, 04/2014 to 07/2014
Sprouts – Carlsbad, CA
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Answered customer inquiries and provided product guidance.
  • Supported team members and management by going above and beyond to meet goals.
  • Performed general cleaning duties by washing windows, sweeping and mopping floors, cleaning bathrooms and dusting displays.
  • Completed customer service duties, including returning unwanted merchandise and retrieving specially requested products.
  • Illustrated excellent commitment and strong work ethic with consistent attendance.
Education
High School Diploma: 06/2013
La Costa Canyon High School - Encinitas, CA
GEDPalomar College - San Marcos, CA
Accomplishments
  • Student of the month awarded by my AP English Teacher, Home Economics teacher, and Sculpture (TA)
  • ASL(American Sign Language) Club President 2013
  • Culinary Arts Award 2013 Presented by Home Economics Teacher
  • Miss Yellow Tale for the San Diego Anglers Fishing Club 2014-2015
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Resume Overview

Companies Worked For:

  • Chipotle Mexican Grill Inc.
  • Sprouts

School Attended

  • La Costa Canyon High School
  • Palomar College

Job Titles Held:

  • Service Manager
  • Crew Member
  • Bakery Worker
  • Bagger

Degrees

  • High School Diploma : 06/2013
    GED

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