service manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Goal-driven Service Manager offering over 10 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

  • Customer Service
  • Teamwork and Collaboration
  • Team Leadership
  • Problem Resolution
  • Service Quality Management
  • Policy and Procedure Enforcement
  • Verbal and Written Communication
  • Relationship Building
  • Managing Operations and Efficiency
  • Conflict Resolution
  • Scheduling and Coordinating
  • Staff Supervision
  • Documentation and Reporting
  • Work Planning and Prioritization
  • New Employee Hiring
  • Inventory Management
  • Performance Evaluations
  • Budget Management
  • Recruitment and Hiring
Service Manager , 01/2019 to Current
Restaurant Technologies, IncMobile, AL,
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance through key metrics analysis.
  • Hired and trained service department staff to drive performance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
Owner / Manager , 01/2009 to 01/2019
Viemed Healthcare Inc.Milwaukee, WI,
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Devised business and marketing plans and prepared monthly financial reports.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Executed performance reviews to encourage improved productivity for team members.
  • Led startup and creation of operational procedures and workflow planning.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Set pricing structures according to market analytics and emerging trends.
Service Technician Supervisor, 04/2005 to 06/2015
BasfNew York, NY,
  • Maintained certifications and completed training on systems and components.
  • Reconditioned and repaired machine systems and components to return to operation.
  • Implemented troubleshooting tactics to identify causes of poor machine performance.
  • Prepared job assignment reports and forms for accountability and traceability.
  • Completed documentation promptly, enabling service requests to be properly recorded and tracked.
  • Conducted service appointments to diagnose and fix problems.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Logged services performed in service ticket system.
  • Trained new team members on service processes to increase productivity.
  • Developed preventive maintenance procedures and schedules.
Farm Manager , 07/1997 to 04/2005
University Of ArizonaCity, STATE,
  • Directed efficient crop production to maximize resource utilization and consistently meet schedule and financial demands.
  • Conducted tours of farm and facilities to provide information and promote public relations
  • Implemented action plans to meet farm-specific and company-set goals.
  • Monitored fields to drive proper irrigation, weed control and pest control.
  • Established safety procedures and took action to minimize safety incidents on farm.
  • Collaborated with senior staff to prepare budgets and financial reports.
  • Inspected equipment and facilities to recommend service or repairs.
  • Managed employees and subcontractors to meet or exceed cost, yield and quality goals.
  • Coordinated position requirements, schedules and production team processes.
  • Planned harvest and planting schedules.
  • Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
  • Maintained financial, operational and employment records for farms or ranches.
Education and Training
Associate of Applied Science: , Expected in 05/2005 to Pima Community College - Tucson, AZ
High School Diploma: , Expected in 05/1987 to Santa Rita High School - Tucson, AZ

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Resume Overview

School Attended

  • Pima Community College
  • Santa Rita High School

Job Titles Held:

  • Service Manager
  • Owner / Manager
  • Service Technician Supervisor
  • Farm Manager


  • Associate of Applied Science
  • High School Diploma

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