Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Experienced Service Manager offering experience in the equipment industry. Proficient in business practices, standards of operation and customer needs. Able to set and maintain high expectations for all team members.

  • Task delegation
  • Customer service
  • Coaching and mentorship
  • Project organization
  • Inventory management
  • Problem resolution
  • Planning and coordination
  • Supervision
  • Team management
Service Manager, 01/2018 to 03/2020
Del Grande Dealer GroupSunnyvale, CA,

  • Recognized by management for providing exceptional customer service.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Handled all delegated tasks, including equipment readiness and targeted delivery dates.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized spread sheets to compile data gathered from various sources.
Lead Mechanic/Field Service Technician, 03/2011 to 12/2017
IconSan Francisco, CA,
  • Demonstrated excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.
  • Completed training on heating equipment maintenance, occupational safety and safe operating procedures.
  • Managed quality control and maintained high level of customer satisfaction.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Fostered relationships with internal and external customers.
  • Recommended corrective and preventative actions to boost product reliability.
  • .Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.
Project Manager, 03/2008 to 03/2012
R&R Contracting LLCCity, STATE,
  • Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
  • Oversaw adherence to project timelines and budget constraints.
  • Led quality assurance initiatives to increase revenue by implementing efficient practices and sales techniques.
  • Oversaw labor and crew management, project milestone completion and quality of work performed.
  • Supported company compliance objectives in accordance with safety plans and OSHA regulations.
  • Improved project completion time by multitasking for on time equipment needs.
  • Sustained safety protocol, promoting cost-effective and safe handling of equipment and material usage while adhering to OSHA regulations and MSDS documents.
  • Oversaw workforce schedules and allocated resources in collaboration with subcontractors in order to achieve project goals.
  • Facilitated business operations by generating project status reports for corrective action.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Eliminated project lags by inspecting work-in-progress to ensure compliance and top quality control.
  • Enhanced traceability, processing, reviewing and developing organization systems for tracking, permits and proposed change order requests.
  • Maximized customer satisfaction through effective operational management in accordance with all quality standards and customer requirements.
  • Resolved inspection deficiencies promptly.
  • Aided senior leadership during executive decision-making process by delivering weekly compliance reports to identify process improvement or corrective action.
  • Monitored team progress and enforced deadlines.
  • Produced status reports for customers and senior management.
  • Inspired team members by fostering positive environment and boosting employee confidence.
Education and Training
High School Diploma: , Expected in 06/1978
Canon City High School - Canon City CO,

Equipment Certification:

Aerial and scissor lift

Skid steer


PEC Safety

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School Attended

  • Canon City High School

Job Titles Held:

  • Service Manager
  • Lead Mechanic/Field Service Technician
  • Project Manager


  • High School Diploma

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