- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles and boats any size, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 17 years of progressive experience. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.
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Del Grande Dealer Group – Vallejo, CA,
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Implemented processes to improve customer satisfaction and retention.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Hired and trained team to maintain and repair boats plus trailers and company equipment / vehicles.
- Developed sales strategies to successfully increase per-customer revenue by as much as 100%.
- Coordinated daily operations to maintain compliance with $-per-year budget goals.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Inspected completed work to assess quality and identify skill gaps.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Researched and provided timely resolution to service discrepancies.
- Investigated accidents and injuries, preparing reports on findings.
- Worked with H/Q tools to alleviate workplace accidents.
- Troubleshot and performed testing
Del Grande Dealer Group – Concord, CA,
- Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
- Investigated accidents and injuries, preparing reports on findings.
- Maintained optimal supply levels to meet expected demands without overreaching budget targets.
- Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
- Researched and provided timely resolution to service discrepancies.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Monitored employee work levels and optimized performance with strategic approaches.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Genuine Parts Company – East Hartford, CT,
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback to benefit both company and employee.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Enforced security policies and procedures to protect company assets from theft, loss or damage.
Atlantic Vo-tech - Davie,
MMI - Orlando, FL,
- Certified
- Training
- Yamaha
- , Customer Service
- Association for Project Management
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Resume Overview
School Attended
- Atlantic Vo-tech
- MMI
Job Titles Held:
- Service Manager
- Service Manager
- Operations Manager
Degrees
- Bachelor of Science
- Marine Engine Certification
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