(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Skilled Service Manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service department staff.

  • Staff management
  • Reporting and documentation
  • Task delegation
  • Maintenance & Repair
  • Working collaboratively
  • Team management
  • Fluent in Spanish
  • Critical thinking
  • Communication
  • Computer skills
  • People skills
  • Active listening
  • Basic math
Education and Training
Glendale Community College Glendale, CA Expected in : Criminal Justice - GPA :
Arleta High School Arleta, CA Expected in 06/2016 High School Diploma : - GPA :
Del Grande Dealer Group - Service Manager
Sunnyvale, CA, 10/2020 - Current
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Informed and educated department employees on changes from management.
  • Created employee work schedules to keep shifts properly staffed.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Established and enforced clear safety policies to protect workers from injury.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Monitored employee work levels and optimized performance with strategic approaches.
Wildor Restaurant Group - Crew Member
Oxford, NC, 06/2018 - Current
  • Drove team success by completing assigned task quickly and accurately.
  • Observed safety precautions and practices when using heavy machinery and equipment.
  • Upheld high standards of productivity and quality in all areas of operations.
  • Fulfilled additional crew-related duties, including detail cleaning and multitasking , to maintain nonstop operations.
  • Remained mindful of workplace safety according to predetermined specifications.
  • Prepared salsas, guacamole, bell peppers, onions, and all other food preparation, following recipes to cut, chop and combine ingredients in correct amounts and with proper technique, cooking to perfection.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Reviewed contents on food trays to check receiving complete order.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Organized food items on serving trays and in carry-out packages.
  • Received food orders from individuals and explained offerings.
  • Complied with company service standards, including inventory and cash control procedures.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Verified orders and bagged items for easy transport.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Washed, peeled, cut and measured recipe ingredients.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Prepared large batches of salsas, guacamole, bell peppers, onions, rices, chicken, beef, according to standard recipes.
  • Served drinks and prepared specialty beverages.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Monitored and counted food stock and supplies to reorder on time.
H&M - Sales Associate
Saint Peters, MO, 12/2017 - 05/2018
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Assisted customers by finding needed clothing or shoes items and checking inventory for items at other locations.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Reset store displays for special events and seasonal merchandise changes.

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School Attended

  • Glendale Community College
  • Arleta High School

Job Titles Held:

  • Service Manager
  • Crew Member
  • Sales Associate


  • Some College (No Degree)
  • High School Diploma

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