LiveCareer-Resume

service manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

As a pro-active Police Officer I gained leadership and communication skills with people from every walk of life. I also learned punctuality, professionalism, and determination. I carried these skills through my law enforcement career.

I then accepted the new challenge of a pest control route manager. I brought my skills along and after only 1.5 years of running a route I was promoted to a leadership management role. I was allowed to sell numerous programs that was offered through Orkin Pest Control. I take pride in that I was the only route manager in the company allowed to do this.

I was then offered a promotion after only 1.5 years and i accepted. Since being promoted, i have lead the service team and assisted with the sales team at one of the largest branches in Louisiana. While leading these employees I still maintained making sales.

Accomplishments
  • Supervised team of 20+ staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Standards Conformance
  • Service Quality Management
  • Materials and Labor Costing
  • Corporate Social Responsibility
  • Job Prioritizing
  • Performance Tracking and Evaluations
  • Performance Evaluations
  • Verbal and Written Communication
  • Worker Training
  • Work Planning and Prioritization
  • New Employee Hiring
  • Tool and Parts Inventory Oversight
  • Quality Control
  • Critical Thinking
  • Risk Management
  • Technical Proficiency
Work History
Service Manager, 08/2021 to Current
Restaurant Technologies, IncOmaha, NE,
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained [Number] less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Developed written plans and obtained customer consent to proceed.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Pest Control Route Manager, 01/2020 to 07/2021
Six Flags, Inc.Vallejo, CA,
  • Visited customers and customer sites to evaluate and resolve pest related issues.
  • Monitored daily operations and routes to resolve issues and drive operational effectiveness.
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • built and maintained productive and efficient routes
Police Officer, 12/2004 to 10/2019
City Of Natchitoches Police DepartmentCity, STATE,
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Answered emergency calls for help from citizens and business owners.
  • Secured crime scenes, gathered evidence and questioned witnesses.
  • Patrolled assigned areas to prevent and detect roadway crimes.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Conducted preliminary investigations at scenes of major crimes.
  • Patrolled assigned areas to check homes, businesses and public roads for signs of disturbance.
  • Apprehended suspects, read Miranda Rights and transported offenders to jail.
  • Issued traffic citations and electronic tickets for violations of traffic laws.
  • Gathered necessary information for court appearances and testified as witness under oath in court.
  • Apprehended offenders and conducted interviews and interrogations.
Education
High School Diploma: , Expected in 05/2004 to Natchitoches Central High School - Natchitoches, Louisiana,
GPA:

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Resume Overview

School Attended

  • Natchitoches Central High School

Job Titles Held:

  • Service Manager
  • Pest Control Route Manager
  • Police Officer

Degrees

  • High School Diploma

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