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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Hardworking and reliable Service Manager with strong ability in task delegation, customer service and staff management. Offering leadership skills/ qualities, offering good communication and self accountability, integrity and upholding company standards. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Expert in customer service
  • Task delegation
  • Holding company standards
  • Staff management
  • Hard working
  • Fast learner
  • Coaching and mentorship
  • Reliable and trustworthy
  • Communication
  • Collaboration
  • Leadership
  • Self accountability
  • Integrity
  • Reporting and documentation
Education and Training
The Euclid High School Euclid, OH Expected in 06/2004 High School Diploma : - GPA :
Experience
Dominion Enterprises - Service Manager
Omaha, NE, 10/2016 - Current
  • Defined department objectives and monitored performance to facilitate operations.
  • Hired, trained and developed service department staff to drive performance.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Informed and educated department employees on changes from management.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Motivated, led and supported employees to maintain low turnover.
Lubys Cafe - Pie Decorator/ Food Prep
City, STATE, 07/2014 - 10/2016

service

  • Trained new employees on decorating, cleanliness, food prep and food prep/ customer service positions to support team efficiency.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Used ovens, grinders, choppers, food prep and cooking machinery safely and according to manufacturer instructions to prevent workplace accidents.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Built and maintained effective working relationships with peers and upper management.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Re-stocked, organized and arranged service and food stations.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Added garnishes and other finishing touches to improve plating presentation.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Cleaned utensils, dishes and glasses for customer use.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Wingstop - Cook/Cashier
City, STATE, 05/2013 - 10/2014
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Inspected items for damage and obtained replacements for customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.

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Resume Overview

School Attended

  • The Euclid High School

Job Titles Held:

  • Service Manager
  • Pie Decorator/ Food Prep
  • Cook/Cashier

Degrees

  • High School Diploma

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