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Service Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Detail-oriented IT specialist versed in hardware and software repair. Bringing strong interpersonal communication and multitasking abilities. Desiring to gain an entry-level position with room for growth and advancement.

Skills
  • Hardware expertise
  • Documentation and reporting
  • Profitability and revenue generation
  • Billing and invoicing
  • Equipment maintenance and repair
  • Scheduling
  • Complaint resolution
  • Customer assistance
  • Conflict and dispute resolution
  • Hardware upgrades
  • Customer relations
  • Data entry
  • Hardware and software installation
Education
Laramie County CCommunity College Cheyenne, Wyoming Expected in 12/2019 Associate of Applied Science : Computer Information Systems - GPA :
Arnold O. Beckman Irvine, CA, Expected in High School Diploma : - GPA :
Certifications
  • CompTIA A+ Certified
  • SafeServ certification: Food Handling
Work History
E*Trade - Service Manager
Tempe, AZ, 07/2013 - 12/2018
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Riverview Gardens School District - Food Service Manager
Saint Louis, MO, 07/2013 - 12/2018
  • Oversee activities directly related to making products or providing services
  • Manage staff, preparing work schedules and assigning specific duties
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment
  • Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils
  • Keep records and accounts
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Operate cash registers to accept payments for food and beverages
  • Hire, train, and supervise food and beverage service staff
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
  • Count money and make bank deposits
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Maintain food and equipment inventories, and keep inventory records
  • Schedule staff hours and assign duties
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Order and purchase equipment and supplies
Cadia Healthcare - Night Auditor
Silver Spring, MD, 02/2009 - 07/2013
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Plan, schedule or supervise the work of other employees.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Date-stamp, sort, and rack incoming mail and messages.
Jones Lange Lasalle Inc. - Associate
Gresham, OR, 07/2008 - 12/2008
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Clean shelves, counters, and tables.
  • Exchange merchandise for customers and accept returns.
  • Help customers try on or fit merchandise.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Bag or package purchases, and wrap gifts.
Accomplishments
  • ADDITIONAL SKILLS.
  • Fluent in Spanish.
  • Able to utilize computers well.

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Resume Overview

School Attended
  • Laramie County CCommunity College
  • Arnold O. Beckman
Job Titles Held:
  • Service Manager
  • Food Service Manager
  • Night Auditor
  • Associate
Degrees
  • Associate of Applied Science
  • High School Diploma