Service Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Detail-oriented IT specialist versed in hardware and software repair. Bringing strong interpersonal communication and multitasking abilities. Desiring to gain an entry-level position with room for growth and advancement.

  • Hardware expertise
  • Documentation and reporting
  • Profitability and revenue generation
  • Billing and invoicing
  • Equipment maintenance and repair
  • Scheduling
  • Complaint resolution
  • Customer assistance
  • Conflict and dispute resolution
  • Hardware upgrades
  • Customer relations
  • Data entry
  • Hardware and software installation
Laramie County CCommunity College Cheyenne, Wyoming Expected in 12/2019 Associate of Applied Science : Computer Information Systems - GPA :
Arnold O. Beckman Irvine, CA, Expected in High School Diploma : - GPA :
  • CompTIA A+ Certified
  • SafeServ certification: Food Handling
Work History
E*Trade - Service Manager
Tempe, AZ, 07/2013 - 12/2018
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
Riverview Gardens School District - Food Service Manager
Saint Louis, MO, 07/2013 - 12/2018
  • Oversee activities directly related to making products or providing services
  • Manage staff, preparing work schedules and assigning specific duties
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
  • Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
  • Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment
  • Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils
  • Keep records and accounts
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Operate cash registers to accept payments for food and beverages
  • Hire, train, and supervise food and beverage service staff
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
  • Count money and make bank deposits
  • Investigate and resolve complaints regarding food quality, service, or accommodations
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
  • Maintain food and equipment inventories, and keep inventory records
  • Schedule staff hours and assign duties
  • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary
  • Order and purchase equipment and supplies
Cadia Healthcare - Night Auditor
Silver Spring, MD, 02/2009 - 07/2013
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Deposit guests' valuables in hotel safes or safe-deposit boxes.
  • Arrange tours, taxis, or restaurant reservations for customers.
  • Plan, schedule or supervise the work of other employees.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
  • Date-stamp, sort, and rack incoming mail and messages.
Jones Lange Lasalle Inc. - Associate
Gresham, OR, 07/2008 - 12/2008
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Clean shelves, counters, and tables.
  • Exchange merchandise for customers and accept returns.
  • Help customers try on or fit merchandise.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Bag or package purchases, and wrap gifts.
  • Fluent in Spanish.
  • Able to utilize computers well.

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended
  • Laramie County CCommunity College
  • Arnold O. Beckman
Job Titles Held:
  • Service Manager
  • Food Service Manager
  • Night Auditor
  • Associate
  • Associate of Applied Science
  • High School Diploma