Service Manager Resume Example

• Collaborated with customers to offer solutions to service needs.
• Adhered to customer service standards to foster satisfaction and retention.
• Forecasted department goals and objectives and enforced deadlines to encourage task progression.
• Delivered positive reinforcement and constructive criticism for employee work efforts.
• Troubleshot and performed testing to keep telephone and data lines functioning properly.
• Created written estimates and obtained customer consent to proceed.
• Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
• Informed and educated department employees on changes from management.
• Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
• Managed service department budget and investigated and resolved discrepancies.
• Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
• Maintained optimal supply levels to meet expected demands without overreaching budget targets.
• Inspected completed work to assess quality and identify skill or ability issues.
• Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
• Established and enforced clear safety policies to protect workers from injury.
• Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Improved customer satisfaction by finding creative solutions to problems.
• Improved operations by working with team members and customers to find workable solutions.

Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Implemented improved training procedures to better develop new personnel.

• Utilized drawings, blueprints and schematics of building and systems layout as well as machinery construction.
• Diagnosed and repaired mechanical issues according to industry standards, government regulations and organizational expectations.
• Maintained facility interior, including shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures.
• Contributed to operational quality and efficiency by calibrating instruments, applying controls and implementing maintenance functions.
• Responded to personnel queries and troubleshooting requests, issuing remediation and repair services to improve employee satisfaction.
• Trained 15 maintenance workers to repair machinery and equipment units, including lighting and HVAC.
• Filled out logs of daily actions using onesite computer tracking system.
• Resurfaced interior and exterior equipment surfaces using brushes, rollers and spray equipment.
• Used rulers and micrometers to inspect parts to determine changes in dimension requirements.
• Inspected components of industrial equipment to determine accurate assembly and oversaw installations to prevent defects such as loose connections and frayed wires.
• Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears.
• Used electrical drawings to troubleshoot and repair electro-mechanical andother systems.
• Repaired equipment and machinery, performing maintenance according to updated industry
• Updated documentation for recordkeeping and customer use.
• Performed performance and safety inspections on equipment and machinery to maintain operational baseline.
• Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
• Ran machinery diagnostics rounds to meet performance thresholds.
• Ran equipment on trial basis to ascertain performance levels.
• Inspected electrical components to identify defects and hazards and make necessary adjustments.
• Mentored junior maintenance professionals to provide instruction on correct repair procedures.
• Performed basic carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs.
• Installed new systems, replacement parts and components to maintain proper operation.
• Interpreted work instructions and schematics to construct armored military vehicles.
• Cleaned and lubricated machinery shafts, bearings and gears to improve mechanical performance.
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
• Completed assignments on-time and under budget.
• Safely and efficiently finished repairs while supporting team members with tasks.
• Monitored maintenance scheduling and reported maintenance team information to management.
• Developed process improvements to increase reliability and equipment performance.
• Installed, aligned and balanced new equipment and supervised employees.
• Planned incentive programs to maximize employee performance.
• Managed maintenance activities, including supervising staff and inspecting equipment.
• Orchestrated tooling changeovers, setups and repairs to minimize downtime and improve productivity.
• Streamlined processes for electrical, hydraulic and pneumatic systems to maintain high standards of efficiency and safety.
• Maintained clear and safe workspace area to meet OSHA standards.
• Eliminated downtime, designed effective budgets, allocated tasks and maintained high standards of production to optimize productivity.
• Delegated daily tasks to employees to manage resources and meet deadlines.