Accomplished service manager/technician focused on customer service results supervising a local service tech team and out of town third party technicians. Managed field technical service/Delivery/Dispatch/Parts room/Warehouse and IT engineers. High achieving service technician running a service territory of color production equipment and a territory of copiers and printers.
Strong analytical skills
Strong collaborative skills
Optimizing and performance tuning
Excellent problem solving skills
IT/Connectivity install and repairs
Production color install and repair
Copier/printer install and repair
Konica Minolta color production equipment
Konica Minolta color copiers
Toshiba color copiers
Lanier color copiers
Fiery/Creo color controllers HP/Lexmark/Dell/Ricoh/OkiData/Canon/Brother printers.
IT/Connectivity- drivers/scan to email/scan to folder
Zebra/Sato/Toshiba therml label printers
Chosen as the western region technician to help with the KM 8000 color production equipment training.
Network training to include scan to email, scan to floder, drivers and software updates.
Employee of the year
Employee of the month
Technician of the year
Technician of the month
05/2011 to 03/2017
Service ManagerLaser Options － Phoenix, AZ
Managed the service department with emphasis for all divisions in both branches in Phoenix and Tucson on CS2- Customer Service and Common Sense.
Responsible for all facets of service including, staffing and employee development, budget analysis, service contracts, HR , field service technicians, delivery technicians, parts purchasing and warranty, shipping/receiving, inventory control, dispatch, warehouse and fleet management.
Infield daily as service technician for b/w, color copiers and printers, plotters and IT connectivity calls.
06/2007 to 05/2011
Color technical field supervisorHughes-Callahan/Konica Minolta － Phoenix, AZ
Supervised color team of 5 technicians
Maintained color production equipment service territory with emphasis on FCE/calls per day/response times/down time/maintenance time and parts usage
Assisted sales department with technical skills needed at customer meetings.
Assisted sales/service managers in Phoenix, Tucson and Albuquerque branches with problem machines and technician training and ride withs
02/2000 to 06/2007
Color/BW copier service technicianHughes-Callihan/Konica Minolta － Phoenix, AZMaintained color and B/W copier equipment service territory with emphasis on FCE/calls per day/response times/down time/maintenance time and parts usage
Education and Training
Pros Elite service management training
BTA service management training
Fiery controller certified
Creo controller certified
Toshiba networking engineer certification
Numerous Konica Minolta color production certifications
Numerous Lanier/Toshiba and Konica Minolta copier certifications