Service Manager Resume Example
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SERVICE MANAGER
Career Overview
Accomplished service manager/technician focused on customer service results supervising a local service tech team and out of town third party technicians. Managed field technical service/Delivery/Dispatch/Parts room/Warehouse and IT engineers. High achieving service technician running a service territory of color production equipment and a territory of copiers and printers.
Qualifications
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Skills
- Konica Minolta color production equipment
- Konica Minolta color copiers
- Toshiba color copiers
- Lanier color copiers
- Fiery/Creo color controllers HP/Lexmark/Dell/Ricoh/OkiData/Canon/Brother printers.
- IT/Connectivity- drivers/scan to email/scan to folder
- Zebra/Sato/Toshiba therml label printers
Accomplishments
- Chosen as the western region technician to help with the KM 8000 color production equipment training.
- Network training to include scan to email, scan to floder, drivers and software updates.
- Employee of the year
- Employee of the month
- Technician of the year
- Technician of the month
Work Experience
05/2011 to 03/2017
Service ManagerEarnhardt Auto － Queen Creek , AZ
Managed the service department with emphasis for all divisions in both branches in Phoenix and Tucson on CS2- Customer Service and Common Sense.
Responsible for all facets of service including, staffing and employee development, budget analysis, service contracts, HR , field service technicians, delivery technicians, parts purchasing and warranty, shipping/receiving, inventory control, dispatch, warehouse and fleet management.
Infield daily as service technician for b/w, color copiers and printers, plotters and IT connectivity calls.
06/2007 to 05/2011
Color technical field supervisorHughes-Callahan/Konica Minolta － City , STATE
Supervised color team of 5 technicians
Maintained color production equipment service territory with emphasis on FCE/calls per day/response times/down time/maintenance time and parts usage
Assisted sales department with technical skills needed at customer meetings.
Assisted sales/service managers in Phoenix, Tucson and Albuquerque branches with problem machines and technician training and ride withs
02/2000 to 06/2007
Color/BW copier service technicianHughes-Callihan/Konica Minolta － City , STATEMaintained color and B/W copier equipment service territory with emphasis on FCE/calls per day/response times/down time/maintenance time and parts usage
Education and Training
- Pros Elite service management training
- BTA service management training
- Fiery controller certified
- Creo controller certified
- Toshiba networking engineer certification
- Numerous Konica Minolta color production certifications
- Numerous Lanier/Toshiba and Konica Minolta copier certifications
- Hp firmware update and printer certifications
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Resume Overview
Job Titles Held:
- Service Manager
- Color technical field supervisor
- Color/BW copier service technician
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