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Service Manager Resume Example

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SERVICE MANAGER
Career Overview
Accomplished service manager/technician focused on customer service results supervising a local service tech team and out of town third party technicians. Managed field technical service/Delivery/Dispatch/Parts room/Warehouse and IT engineers.  High achieving service technician running a service territory of color production equipment and a territory of copiers and printers.
Qualifications
  • Strong analytical skills
  • Project management
  • Strong collaborative skills
  • Optimizing and performance tuning
  • Excellent problem solving skills
  • Budget analysis
  • Employee development
  • HR knowledge
  • Delivery logistics 
  • Purchasing
  • IT/Connectivity install and repairs
  • Production color install and repair
  • Copier/printer install and repair
Skills
  • Konica Minolta color production equipment
  • Konica Minolta color copiers
  • Toshiba color copiers
  • Lanier color copiers
  • Fiery/Creo color controllers HP/Lexmark/Dell/Ricoh/OkiData/Canon/Brother printers.
  • IT/Connectivity- drivers/scan to email/scan to folder
  • Zebra/Sato/Toshiba therml label printers
Accomplishments
  • Chosen as the western region technician to help with the KM 8000 color production equipment training.
  • Network training to include scan to email, scan to floder, drivers and software updates.
  • Employee of the year
  • Employee of the month
  • Technician of the year
  • Technician of the month
Work Experience
05/2011 to 03/2017
Service Manager Laser Options － Phoenix, AZ
Managed the service department with emphasis for all divisions in both branches in Phoenix and Tucson on CS2- Customer Service and Common Sense.
Responsible for all facets of service including, staffing and employee development, budget analysis, service contracts, HR , field service technicians, delivery technicians, parts purchasing and warranty, shipping/receiving, inventory control, dispatch, warehouse and fleet management.
Infield daily as service technician for b/w, color copiers and printers, plotters and IT connectivity calls.
06/2007 to 05/2011
Color technical field supervisor Hughes-Callahan/Konica Minolta － Phoenix, AZ
Supervised color team of 5 technicians
Maintained color production equipment service territory with emphasis on FCE/calls per day/response times/down time/maintenance time and parts usage
Assisted sales department with technical skills needed at customer meetings.
Assisted sales/service managers in Phoenix, Tucson and Albuquerque branches with problem machines and technician training and ride withs
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02/2000 to 06/2007
Color/BW copier service technician Hughes-Callihan/Konica Minolta － Phoenix, AZ Maintained color and B/W copier equipment service territory with emphasis on FCE/calls per day/response times/down time/maintenance time and parts usage
Education and Training
  • Pros Elite service management training
  • BTA service management training
  • Fiery controller certified
  • Creo controller certified
  • Toshiba networking engineer certification
  • Numerous Konica Minolta color production certifications
  • Numerous Lanier/Toshiba and Konica Minolta copier certifications
  • Hp firmware update and printer certifications
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Resume Overview

Companies Worked For:

  • Laser Options
  • Hughes-Callahan/Konica Minolta
  • Hughes-Callihan/Konica Minolta

Job Titles Held:

  • Service Manager
  • Color technical field supervisor
  • Color/BW copier service technician

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