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Service Manager Resume Example

Resume Score: 70%

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SERVICE MANAGER
Summary

Goal-oriented Management Professional looking to relocate from the Atlanta area with extensive experience implementing growth strategies that increase efficiencies and decrease expenses. A customer focused leader with vast experience in building and leading teams using direct communication and a positive attitude. Utilizes a collaborative approach to drive required action as needed. Expertise includes; Safety - OSHA Regulations-Strategic Planning-Start Up-Employee Development-DOT Regulations-Budgeting  

Highlights
  • Cost reduction strategies
  • Strategic planning
  • Project planning and development
  • Budgeting and forecasting
  • Process improvement
  • Purchasing and procurement
  • Unsurpassed work ethic

 

  • Team building
  • Advanced training in Wynne rental
  • Multi-site operations
  • Multi-unit operations management

 

 

Work Experience
02/2012 - 11/2012
Bobcat of Atlanta - Atlanta, GAService Manager

Responsible for daily operation of service and parts department with 10 service techs and 4 counter salesmen. 

Scheduled daily service calls for rental and customer equipment. 

Performed all branch warranties with Doosan of America. 

Conducted all in house training and conducted all safety meetings and keep all DOT requirements with documentation. 

01/2011 - 02/2012
Sunbelt Equipment Rental - Oklahoma City, Ok.Branch Manager

Recruited, hired and trained start-up staff for new location and increased company market share in the OKC area by 30%. 

Left to take job back in the Atlanta area to be with my family. 

12/2009 - 01/2011
SE-Equipment Plus - Acworth, GAService Manager

Responsible for daily operation of service department. 

01/1991 - 01/2009
RSC/Prime Equipment - Decatur, GeorgiaOperations Manager
  • Equipment rental company specializing in sales and rental of construction equipment.
01/2000 - 11/2009
RSC/Prime Equipment - Decatur, GABranch Manager
  • Managed 23 employees and over $14M of rental equipment inventory.
  • Managed operations and accountable for profit and loss, budgeting, and staffing.
  • HR functions included interviewing, hiring, and training employees; planning, assigning, and directing work; performance management; addressing complaints and problem resolution.
  • Developed and implemented a quality process of improvements focused on safety, finance's, operations and customer service resulting in one of the highest EBIT % (profit) locations in region for over 5 years.
  • Successfully implemented and completed "5S" program which improved store and shop flow-thru, increasing efficiency of operation.
  • Conducted weekly safety meetings, combined with hands-on management which resulted in perfect O.S.H.A safety record 3 years with no D.O.T violations.
  • Secured staffing and procurement to meet growth objectives which resulted in growing business from $5M of rental equipment and 7 employees in 2000 to $15M and 23 employees by 2009.
  • Managed.
01/1994 - 01/2000
RSC/Prime energy - Mobile, ALLocation Manager
  • Managed start up of two branches in the Mobile area including profit and loss, budgeting, and staffing.
  • Insured compliance with Federal, state, OSHA and D.O.T.
  • regulations, and the safe maintenance program of equipment resulting in an accident free work environment.
  • All Projects were completed on time and under budget Negotiated long term build to suite lease, secured contractor and managed project which was completed on time and under budget.
  • Hired, trained and managed sales force to secure customer base of over 75 active customers which resulted in an increase of rental income from $50K to $200K in 2000.
  • Awarded and completed $4M job, one of the largest projects to date for Prime Energy (Gulf Stream Project) supplying over 320000 CFM's of oil free air.
  • Secured one of the largest customers for Prime Equipment (Chevron USA, Pascagoula, MS) by offering contract pricing and 24/7 service with on-site capabilities.
01/1991 - 01/1993
RSC/Prime Equipment - Acworth, GAService Manager
  • Responsible for daily operation of service department with 5 mechanics and 3 drivers.
  • Scheduled daily service calls for rental and customer equipment.
  • Facilitated all in-house training and conducted weekly safety and D.O.T.
  • meetings and documentation.
  • Developed customer-focused sales program called Prime Service which increased profitability by 30% within in 2 years.
01/1988 - 01/1991
Grace Equipment - Mobile, ALService Tech
  • Service Tech class A mechanic.
  • All out-side service needs for location.
01/1978 - 01/1988
Everette's Automotive Service - Atlanta, GAMechanic
  • Mobile,Al.251-342-1212.
  • Mechanic specializing in foreign car repair.
Accomplishments
  • Snorkel Manlifts - Levels 1 - 4.
  • JLG Scissor Lift and Boom Lift - including "Ultrabooms".
  • Time Management - Revalis and Activis.
  • Expert in Wynne Rentalman software
Education
1978
Shaw High SchoolMobile, AlabamaHigh School Diploma: Required
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Resume Overview

Companies Worked For:

  • Bobcat of Atlanta
  • Sunbelt Equipment Rental
  • SE-Equipment Plus
  • RSC/Prime Equipment
  • RSC/Prime energy
  • Grace Equipment
  • Everette's Automotive Service

School Attended

  • Shaw High School

Job Titles Held:

  • Service Manager
  • Branch Manager
  • Operations Manager
  • Location Manager
  • Service Tech
  • Mechanic

Degrees

  • High School Diploma : Required

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