Service Manager Resume Example

Recruited, hired and trained start-up staff for new location and increased company market share in the OKC area by 30%. 

Left to take job back in the Atlanta area to be with my family. 

Responsible for daily operation of service department. 

• Equipment rental company specializing in sales and rental of construction equipment.

• Managed 23 employees and over $14M of rental equipment inventory.
• Managed operations and accountable for profit and loss, budgeting, and staffing.
• HR functions included interviewing, hiring, and training employees; planning, assigning, and directing work; performance management; addressing complaints and problem resolution.
• Developed and implemented a quality process of improvements focused on safety, finance's, operations and customer service resulting in one of the highest EBIT % (profit) locations in region for over 5 years.
• Successfully implemented and completed "5S" program which improved store and shop flow-thru, increasing efficiency of operation.
• Conducted weekly safety meetings, combined with hands-on management which resulted in perfect O.S.H.A safety record 3 years with no D.O.T violations.
• Secured staffing and procurement to meet growth objectives which resulted in growing business from $5M of rental equipment and 7 employees in 2000 to $15M and 23 employees by 2009.
• Managed.

• Managed start up of two branches in the Mobile area including profit and loss, budgeting, and staffing.
• Insured compliance with Federal, state, OSHA and D.O.T.
• regulations, and the safe maintenance program of equipment resulting in an accident free work environment.
• All Projects were completed on time and under budget Negotiated long term build to suite lease, secured contractor and managed project which was completed on time and under budget.
• Hired, trained and managed sales force to secure customer base of over 75 active customers which resulted in an increase of rental income from $50K to $200K in 2000.
• Awarded and completed $4M job, one of the largest projects to date for Prime Energy (Gulf Stream Project) supplying over 320000 CFM's of oil free air.
• Secured one of the largest customers for Prime Equipment (Chevron USA, Pascagoula, MS) by offering contract pricing and 24/7 service with on-site capabilities.

• Responsible for daily operation of service department with 5 mechanics and 3 drivers.
• Scheduled daily service calls for rental and customer equipment.
• Facilitated all in-house training and conducted weekly safety and D.O.T.
• meetings and documentation.
• Developed customer-focused sales program called Prime Service which increased profitability by 30% within in 2 years.

• Service Tech class A mechanic.
• All out-side service needs for location.

• Mobile,Al.251-342-1212.
• Mechanic specializing in foreign car repair.