Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Excellent written and verbal communications, Able to troubleshoot mechanical and electrical problems. Knowledge of basic engineering principles. Proven ability to diagnose, troubleshoot electrical and mechanical issues. Talented and dedicated to performing construction remodeling work in safe and efficient manner. Skilled at using hand and power tools and operating construction machinery. Adept at reading and interpreting blueprints . Experienced HVAC Installer proficient in operations and repairs of heating, refrigeration, ventilation and air conditioning systems. Versed in residential and industrial plumbing.

  • Reporting and documentation
  • Task delegation
  • Staff management
  • Advanced Spanish/English ability
  • Critical thinking
  • Relationship building
  • Project planning
  • Clerical
  • Multitasking
  • Data management
  • Troubleshooting
  • Computer skills
  • Microsoft Office
  • Facilities maintenance
  • Inventory monitoring
  • Vendor relationship management
  • Employee performance evaluation
  • Safety protocols
  • Production scheduling
  • Friendly, positive attitude
  • Leadership
  • Planning
Service Manager, 01/2021 to Current
Education Realty Trust Inc.Charlottesville, VA,
  • Created employee work schedules to keep shifts properly staffed.
  • Defined department objectives and monitored performance to facilitate operations.
  • Hired, trained and developed service department staff to drive performance.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Managed service department budget and investigated and resolved discrepancies.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
  • Informed and educated department employees on changes from management.
  • Motivated, led and supported employees to maintain low turnover.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Researched and provided timely resolution to service discrepancies.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Established and enforced clear safety policies to protect workers from injury.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
  • Maintained clear and safe workspace areas to meet OSHA standards.
Assistance Service Manager, 01/2019 to 01/2021
Precision Castparts CorporationCarson City, NV,
  • Perform preventive and general maintenance and may assist with minor repairs to building and mechanical operating systems along with the Maintentenace team
  • Take care of repairs/tasks whenever possible to minimize vendor involvement and reduce operating costs: including but not limited to.
  • Leaks, door repairs, locks, plumbing, client service request, electrical, HVAC adjustments, changing light bulbs, etc.
  • Ensuring cleanliness of the properties and providing a safe environment.
  • Assist, when requested, with special events and construction projects.
  • Communicate with and advice of the Maintenance Manager and General Manager on any operational issues or obstacles in meeting accountabilities.
  • Assist Maintenance Manager to ensure that preventive equipment maintenance is conducted and completed according to contract schedule and scope by vendors/contractors.
  • Build relationships with vendors, contractors and clients.
  • Manage all painting projects from inception to completion.
  • Maintain inventory and utilize vendors and suppliers for services and purchases.
  • Conduct daily rounds to ensure upkeep of the building: interior and exterior.
  • Produce punch lists and prioritize workload.
  • Maintain building checklists, mechanical logs, status reports and other reports as directed.
  • Respond to all building/maintenance emergencies during the day, after hours and on weekends and produce incident reports.
  • Participate in meetings, share ideas and initiatives that could result in operational efficiencies and cost savings.
  • Proficient in Yardi related to work order and preventative maintenance schedules.
  • Utilize Yardi to input all work orders, track work orders, close work orders, etc.
  • Utilize systems to manage all preventative maintenance work.
  • Ensure all contractors and sub-contractors comply to client established rules and regulations while working on the site.
Maintenance Technician, 01/2017 to 01/2018
RAM Management GroupCity, STATE,
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Implemented troubleshooting techniques to resolve issue.
  • Requisitioned supplies and equipment for cleaning and maintenance functions.
  • Completed assignments on-time and under budget.
  • Sprayed insecticides and fumigants to prevent insect and rodent infestation.
  • Double checked supply inventories to ensure project specific correctness and optimize work readiness.
  • Implemented preventive maintenance practices and upheld equipment guidelines to avoid failures.
  • Identified problems during daily work inspections and addressed concerns.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Followed instructions regarding duties and assignments for facility and machinery maintenance.
  • Removed trash from sidewalks, driveways, and parking areas.
  • Adjusted and repaired minor issues for appliance equipment and systems.
Remodeling Contractor, 02/2010 to 12/2017
Self Employed ServicesCity, STATE,
  • Read and interpreted owners design drawings and specifications to develop and exceed design objectives and goals.
  • Cut supply costs by 20% through effectively managing long-term relationships with suppliers.
  • Maintained 99% customer satisfaction by finishing projects with skill and details for best-in-class work.
  • Completed daily tasks to maintain strict timelines and finish for projects before expected completion dates.
  • Applied superior plumbing, electrical and drywall abilities perform efficient and high-quality work for over 100 projects.
  • Collaborated with various construction employees to complete projects.
  • Monitored and supported site safety initiatives to protect team members and prevent accidents.
  • Followed strict timelines and guidelines for installations of HVAC and appliances equip.
  • Resolved labor, design and tool issues during construction projects.
  • Prepared cost and inventory reports and maintained accurate records using company work order reporting system.
  • Eliminated project lags by organizing work-in-progress and delegating tasks.
  • Coordinated all phases of construction projects from inception to completion.
  • Saved money by overseeing cost-effective material sourcing and effective work orders.
  • Obtained notices of completion and compliance certifications from local government authority's
  • Transformed market position through relationship building, resulting in increased profits.
  • Contracted and supervised workers for any type of construction jobs.
  • Established and maintained relationships with vendors and liaised with appropriate personnel to access facilities for inspection.
  • Inspected sites before and after construction projects.
  • Provided tools and equipment to team of more than 10 construction personnel.
  • Enhanced traceability by processing, reviewing and developed organization systems for project documentation.
  • Diminished costs, reviewed and qualified competitive subcontractor bids prior to contract execution.
  • Inspected earthwork, concrete, structural steel, decking, fireproofing, framing and finish work.
  • Guided and directed third-party inspectors throughout project.
  • Eliminated project lags by inspecting work-in-progress to maintain pace, compliance and top quality control.
  • Coordinated training of construction teams on site-specific project requirements, techniques and procedures to keep all staff members informed of goals.
  • Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
  • Operated hand and power tools to complete repairs.
Education and Training
HVAC certification EPA universal 608: , Expected in 01/2010
Esco Group - ,
  • Licensed EPA 608 universal
  • CPO certified
  • Yardi and realpage versed
  • Pest control training

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Job Titles Held:

  • Service Manager
  • Assistance Service Manager
  • Maintenance Technician
  • Remodeling Contractor


  • HVAC certification EPA universal 608

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