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Service Manager Resume Example

Resume Score: 80%

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Howard
Bosque
Professional Summary

Coordinate and manage daily operations in organizations numbering up to 25 employees. Manage operating budgets. Lead teams, problem solve and work sometimes under pressure. Have excellent computer skills in many software's and administrative systems for operations management. Provide individual and collective training support to personnel including mentoring. Thorough and steadfast Office Worker with top-notch administrative skills and solid background in the area. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Skills
  • Strategic Business Planning
  • Culture Development
  • Sales Goals
  • Repair
  • Keep Task Records
  • Train Employees
  • Customer service management
  • Fluent in Spanish
  • Staff management
  • Conflict resolution
  • Team leadership
  • Employee supervision
  • Budgeting
  • Payment processing
  • Quality Management
  • Invoice Balancing
  • Operations Support
  • Prospecting Clients
  • Customer Service
  • Operations Management
Education
University Jose Maria VargasCaracas, Venezuela11/2002MBA: Business Administration
University Central of VenezuelaCaracas, Venezuela07/2002Licenciature: Public Accountant
Work History
Dealer Services LLC- Service Manager
Apopka, FL07/2018 - Current
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored product quality and communicated necessary improvements to sales and service department.
  • Led and organized events connected to service department.
  • Planned and implemented all possible solutions for technical problems.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Developed written plans and obtained customer consent to proceed.
  • Met with key customers to discuss service needs and develop effective and practical solutions.
  • Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales or services.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Gerber Collision & Glass- Parts Manager
Sanford, FL01/2017 - 06/2018
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Ordered parts for customers, repair shops and department for use in operation and equipment.
  • Ordered parts for customers, repair shops and department for use in operation and equipment's.
  • Mitigated financial discrepancies by managing return, cost, invoices, damaged goods and back orders.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Moved parts to designated bays for deliveries using equipment while overseeing safety procedures.
FCHL Services- General Manager
Sanford, FL03/2006 - 12/2015
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Assessed financial statements and reports to evaluate performance, develop targeted improvements and implement changes.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
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Resume Overview

Companies Worked For:

  • Dealer Services LLC
  • Gerber Collision & Glass
  • FCHL Services

School Attended

  • University Jose Maria Vargas
  • University Central of Venezuela

Job Titles Held:

  • Service Manager
  • Parts Manager
  • General Manager

Degrees

  • MBA : Business Administration
    Licenciature : Public Accountant

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