Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Proficient Facilities Director adept at leading teams, managing expenses and scheduling maintenance work. Familiar with all building systems and effective at directing repairs, routine maintenance and facility projects. Seeking to offer 13 years' experience in the field to a long-term position with the opportunity for career growth. Experienced Facility Technician with proven ability to work independently and maintain high levels of productivity. Capable maintenance professional well-versed in facilities management. Knowledgeable about HVAC, plumbing and electrical systems operations. Safety-driven, industrious and bringing top-notch skills in communication and team leadership.

  • Team building
  • Customer relations
  • Reporting and documentation
  • Proficient in Word/ excel
  • Variance and risk analysis
  • Strategies and goals
  • Project scope
  • Profit and loss accountability
  • Schedule management
  • Cost analysis and savings
  • Inventory control
  • Operations management
  • Sound judgment
  • Leadership and team building
  • Goal setting
  • Salary structure/compensation analysis
  • Supervision and training
  • Complex problem solving
  • Value analysis
  • Portfolio management
  • Reporting requirements
  • Vendor collaboration
  • Tactical planning
  • Team development
  • Business process improvement
  • Financial management
  • Product management
  • Budgeting
  • Vendor relationship management
  • Inventory monitoring
  • Time management
  • Employee performance evaluation
  • Conflict resolution
  • Troubleshooting
  • Supervision
  • Maintenance & Repair
  • Planning
  • Organization
Director of Facilities, 03/2019 - Current
Clubcorp Club Operations, Inc. Debary, FL,
  • Planned facility improvements with work order priorities to maintain optimal operations.
  • Directed trades workers in mechanical, electrical and plumbing tasks to support efficient operations and maintenance of [Type] buildings.
  • Oversaw contractor selection of service work contract bids with various department supervisors.
  • Managed systematic maintenance program to prevent equipment and systems failures.
  • Developed annual and multi-year work plans to meet business needs.
  • Directed implementation of goals, policies, procedures and work standards for program success.
  • Conducted performance feedback to evaluate work of employees to meet performance standards.
  • Identified facility infrastructure replacement and enhancements and developed budgets.
  • Collaborated with management team to identify and procure equipment and tools to increase safety and productivity.
  • Utilized resources to expand services within established budget.
  • Managed team of employees, daily progress reports and overall project planning.
  • Minimized costs by working and negotiating with multiple suppliers.
  • Streamlined processes for electrical, hydraulic and pneumatic systems to maintain high standards of efficiency and safety.
  • Collaborated with multiple departments to maximize workflow and efficiency.
  • Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Delegated daily tasks to employees to manage resources and meet deadlines.
  • Provided insight and information to management regarding onsite improvement project specifications.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Safely and efficiently finished repairs while supporting team members with tasks.
  • Implemented improved training procedures to better develop new personnel.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Managed maintenance activities, including supervising staff and inspecting equipment.
Service Manager, 10/2017 - Current
Education Realty Trust Inc. Oklahoma City, OK,
  • Model expected customer service standards to promote customer satisfaction, loyalty and retention.
  • Forecasted goals and objectives for the department and ensured adherence.
  • Created written plans and obtained customer consent to proceed.
  • Hired, trained, developed and monitored performance of service department staff.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
  • Developed and monitored budgets for the service department and informed dealership management of variances.
  • Maintained extremely low employee turnover through motivating leadership and employee support.
  • Established and oversaw department budgets for expenditures, materials and labor.
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as the key contact for various personnel issues.
  • Implemented effective customer service procedures to encourage positive feedback.
Director of Facilities, 01/2014 - 06/2017
Clubcorp Club Operations, Inc. Douglasville, GA,
  • Troubleshooted problems with equipment, devices or products.
  • Coordinated inventory and cost control programs.
  • Established maintenance plans and oversaw repair work to maintain productivity.
  • Worked with managers to implement the company's policies and goals.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Managed quality control and maintained high customer satisfaction.
  • Read and interpreted standard operating procedures to complete work in an accurate and efficient manner.
  • Changed equipment over to new product.
  • Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Supported financial analysis and support in securing and executing external financing for projects.
  • Completed preventative maintenance to enhance performance.
  • Planned and laid out work to meet production and schedule requirements.
  • Planned maintenance activities in accordance with budget limitations, building use needs and operational requirements.
  • Answered all building emergencies and directed an efficient response.
  • Recruited and mentored new maintenance staff.
  • Prepared monthly and yearly management reports to present key facility statistics.
  • Coordinated with onsite managers, liaison officers and other outside agencies regarding safety and preventive maintenance.
  • Limited financial discrepancies, reviewing and approving billing invoices and expense reports.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program roll out.
  • Strengthened tractability, developing organization systems for contracts, records, reports and agendas.
  • Elevated resource allocation, accurately controlling expenses.
  • Maximized revenue by identifying key long-term growth initiatives.
Manufacturing Technician, 02/2013 - 12/2014
Stryker Corporation Provo, UT,
  • Built packaging for finished products and calibrated or adjusted equipment to ensure quality production, using tools such as calipers, micrometers, height gauges, protractors, or ring gauges.
  • Provided production, progress, or changeover reports to shift supervisors and set up and verified the functionality of safety equipment.
  • Prepared and assembled materials and set up and operated production equipment in accordance with current manufacturing practices and standard operating procedures.
  • Ensured the most cost-effective production methods were employed.
  • Adjusted machine feed and speed if machine malfunctioned.
  • Oversaw design, procurement and construction from a mechanical equipment and reliability perspective and provide input for start-up and operation of the mechanical systems.
  • Worked with managers to implement the company's policies and goals.
  • Drafted a time scale for all jobs.
  • Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Started up and shut down processing equipment.
  • Calibrated or adjusted equipment to ensure quality production using tools such as calipers, micrometers, height gauges, protractors and ring gauges.
  • Completed preventative maintenance to enhance performance.
Operating Engineer, 09/2003 - 12/2012
Common Spirit Berea, KY,
  • Reviewed project drawings to perform installation activities according to specifications.
  • Performed daily inspections of random site buildings.
  • Managed work with little supervision.
  • Responsible for promoting safe and clean working environment.
  • Accurately read blueprints and repair manuals to identify mechanical problems and fix them.
  • Took care of facility equipment, grounds, roads and fences.
  • Generated reports and excel spreadsheets detailing income, labor hours and expenses.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Responded to service requests and maintained on-call status for emergency service needs.
  • Kept supervisor informed of job progress and material requirements
  • Maintained tools, equipment and work sites.
  • Verified that machine setups conformed to specs.
  • Notified supervisors of faulty operations and defective materials.
  • Managed inventory, maintained equipment and cleaned work areas.
  • Used measuring instruments to inspect parts.
  • Troubleshooted electrical and mechanical defects for commercial and industrial sites.
  • Achieved revenue objective by implementing cost-cutting measures.
  • Ensured that contractor personnel adhered to the quality standards and requirements of plans and specifications.
  • Completed all repairs and maintenance work to company standards.
Education and Training
High School Diploma: , Expected in 1998
Grossmont High School - La Mesa, CA
: Music major, Expected in
Grossmont College - El Cajon, CA

EPA 608 Type 2 License

EPA R410A License

CPO Certified

TDLR License

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School Attended

  • Grossmont High School
  • Grossmont College

Job Titles Held:

  • Director of Facilities
  • Service Manager
  • Director of Facilities
  • Manufacturing Technician
  • Operating Engineer


  • High School Diploma

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