Service Manager Resume Example
Substantial knowledge of vehicle repair. Strong ability to manage staff. Sound ability to articulate available services to customers. Impressive ability to motivate staff, monitor service department effectiveness in satisfying customer needs. Provide technical support for shop technicians, including training and leadership. Analyze service department procedures to refine shop production and profit. Experienced professional with 25 year background in service department management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all service department operations, including customer service, payroll and merchandising.
Driven leader with experience in business planning and oversight. Expert at coordinating activities, creating policies and regulations. Outgoing and enthusiastic leader able to manage and motivate various types of employees.
Proven track record of developing targeted business operations plans, implementing improvements and overseeing service department. Decisive leader highly competent in establishing and achieving ambitious goals, quality standards.
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- Oversaw service department budget and informed management of discrepancies.
- Hired, trained, developed and monitored performance of service department staff.
- Developed and monitored budgets for service department and informed dealership management of variances.
- Established and oversaw department budgets for expenditures, materials and labor.
- Defined department objectives and monitored performance.
- Created employee work schedules to keep all shifts properly staffed.
- Maintained extremely low employee turnover through motivating leadership and employee support.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed inventory levels and ordered supplies to keep parts in stock.
- Trained and mentored employees in procedures and performance improvement strategies.
- Trained, coached and supported staff members to maximize productivity.
- Coordinated materials for shop needs and field operations at work sites.
- Focused on safety and efficiency when using tools, equipment and gauges.
- Managed team of personnel focused in the shop and the field.
- Scheduled maintenance and directed repairs on shop machinery and tools.
- Used various software to develop scale drawings of systems and products.
- Verified product quality by checking products for accuracy and completing necessary adjustments.
- Reviewed work orders to assess work needs for day.
- Maintained site safety and aligned work with budget, schedule and applicable building codes.
- Assumed strategic role in planning, implementing, managing, and controlling all activities of the service department.
- Processed work orders and prioritized jobs.
- Performed daily inspections.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Reviewed performance reports and used data to develop continuous improvement initiatives.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
- Managed day-to-day operations, including supervision and assignment delegation.
- Enhanced team member productivity by improving monitoring systems and motivational strategies.
- Analyzed employee workloads to meet seasonal fluctuation needs.
- Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
- Set and administered annual operating budget, consistently maintaining controls and preventing overages.
- Communicated store policy violations to upper management to prevent shrinkage and misconduct.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
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Resume Overview
School Attended
- University of Central Arkansas
Job Titles Held:
- Service Manager
- Shop Foreman
- Manager
Degrees
- University of Central Arkansas -
City,
State
05/1988 BBA : Business Management
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