Substantial knowledge of vehicle repair. Strong ability to manage staff. Sound ability to articulate available services to customers. Impressive ability to motivate staff, monitor service department effectiveness in satisfying customer needs. Provide technical support for shop technicians, including training and leadership. Analyze service department procedures to refine shop production and profit. Experienced professional with 25 year background in service department management. Successful in both startup and turnaround management roles. Comprehensive knowledge of all service department operations, including customer service, payroll and merchandising.
Driven leader with experience in business planning and oversight. Expert at coordinating activities, creating policies and regulations. Outgoing and enthusiastic leader able to manage and motivate various types of employees.
Proven track record of developing targeted business operations plans, implementing improvements and overseeing service department. Decisive leader highly competent in establishing and achieving ambitious goals, quality standards.
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