Highly motivated service manager with 10+ years of automotive experience. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Skills
Documentation and reporting
After-sales support
Strategic business planning
Customer Service Management
Culture Development
Team Leadership
Scheduling
Sales
Repair
Staff Management
Employee Supervision
Conflict Resolution
Process Optimization
Quality Management
Performance Appraisals
Payment processing
Upselling
Technical Support
Contract Management
Establishing vision
Quality assurance
Education
Chesapeake Adult SchoolChesapeake, VA, Expected in 04/2008 ā āGED: - GPA:
Work History
Electrameccanica Vehicles Corp. Ltd. - Service Manager Torrance, CA, 09/2018 - Current
Met with customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Maintained effective customer service by responding to service requests quickly to increase overall sales by 1.5%.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Hired and trained new Technicians to improve efficiency of department and cultivate productive work atmosphere.
Guided techs on automotive repair, tool usage and equipment operation.
Met with customers to discuss service needs and offer available solutions.
Followed up with customers during and after installations to verify satisfaction.
Developed written plans and obtained customer consent to proceed.
Virginia Tire And Auto - Automotive Service Writer Ashburn, VA, 03/2013 - 08/2015
Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
Gathered information through research and vendor inquiries to provide job estimates.
Consulted with customers to assess service requirements and produce accurate orders.
Presented different repair options to customers to help each person make appropriate choices.
Worked effectively with repair staff and parts providers, staying current on availability and service processes.
Provided customers with estimation of repair costs and reasonable timeline for completion of service.
Used Mitchell1, All Data, and Y.e.s. computer system to enter customer information, create service records, order parts and develop cost estimations.
Answered service department phone and responded promptly to questions and messages.
Greeted and registered customers requiring service and directed automobiles to service garage.
Verified warranty plans and coverage and uncovered hidden warranties.
Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
First Student - Automotive Technician Youngsville, NY, 03/2012 - 03/2013
Worked on all makes and models to repair engines, transmissions and electrical systems.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
Changed, rotated and balanced tires.
First Student - Automotive Technician Abington, MA, 05/2008 - 01/2012
Delegated and supervised vehicle bodywork to body team for restoration and remediation.
Explained estimates and determined repair timelines to manage customer expectations.
Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Aligned systems with manufacturer specifications through skilled calibration.
Tuned automotive systems and components to optimize functionality and prolong life of each piece.
Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
Corrected faults and maximized performance by rebuilding systems and individual components.
Established clear repair plans with line-item details of expected labor and parts costs.
Located and removed defective parts for skilled adjustment, repair or replacement.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Completed customer orders and warranty services according to manufacturer specifications.
Changed, rotated and balanced tires.
Used specialized tools to detect leaks in gas and refrigerant systems.
Responded to customer telephone calls, emails and in-person requests for assistance.
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