LiveCareer-Resume

service manager resume example with 9+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Highly motivated service manager with 10+ years of automotive experience. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Skills
  • Documentation and reporting
  • After-sales support
  • Strategic business planning
  • Customer Service Management
  • Culture Development
  • Team Leadership
  • Scheduling
  • Sales
  • Repair
  • Staff Management
  • Employee Supervision
  • Conflict Resolution
  • Process Optimization
  • Quality Management
  • Performance Appraisals
  • Payment processing
  • Upselling
  • Technical Support
  • Contract Management
  • Establishing vision
  • Quality assurance
Work History
09/2018 to Current Service Manager Electrameccanica Vehicles Corp. Ltd. | Torrance, CA,
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales by 1.5%.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Hired and trained new Technicians to improve efficiency of department and cultivate productive work atmosphere.
  • Guided techs on automotive repair, tool usage and equipment operation.
  • Met with customers to discuss service needs and offer available solutions.
  • Followed up with customers during and after installations to verify satisfaction.
  • Developed written plans and obtained customer consent to proceed.
03/2013 to 08/2015 Automotive Service Writer Virginia Tire And Auto | Ashburn, VA,
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Used Mitchell1, All Data, and Y.e.s. computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Answered service department phone and responded promptly to questions and messages.
  • Greeted and registered customers requiring service and directed automobiles to service garage.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
03/2012 to 03/2013 Automotive Technician First Student | Youngsville, NY,
  • Worked on all makes and models to repair engines, transmissions and electrical systems.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
  • Changed, rotated and balanced tires.
05/2008 to 01/2012 Automotive Technician First Student | Abington, MA,
  • Delegated and supervised vehicle bodywork to body team for restoration and remediation.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
  • Aligned systems with manufacturer specifications through skilled calibration.
  • Tuned automotive systems and components to optimize functionality and prolong life of each piece.
  • Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
  • Corrected faults and maximized performance by rebuilding systems and individual components.
  • Established clear repair plans with line-item details of expected labor and parts costs.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.
  • Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
  • Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
  • Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Changed, rotated and balanced tires.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
Education
Expected in 04/2008 to to GED | Chesapeake Adult School, Chesapeake, VA, GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Chesapeake Adult School

Job Titles Held:

  • Service Manager
  • Automotive Service Writer
  • Automotive Technician
  • Automotive Technician

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: