Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I have been a Watauga county resident full time now for 21 years. However, I have spent the previous 19 years spending my summers and holidays up here with my grandparents. My grandfather was a retired minister and we spent a good bit of our time on the Watauga river fishing, huddled around the fire at mast with old friends of his, or rummaging through the antique store which is now proudly Over Yonder. I am a single mother to my 16 year old daughter who goes to Watauga High and we currently live in Vilas on 3 acres of heaven. A lot changed for me during this past year, as it has for so many of us that has jolted me awake and redirected my path I had so thoughtfully laid out. I decided to go back to the job I considered home and family and started creating opportunities on my land for self sufficiency. What I don’t know, I learn. What I can’t conquer myself, I lean on a neighbor. When I need help, I look to our community. I believe those standards hold true for the park as well. I love learning and sharing the history of our community. And would be honored to be a small part of that history and passion that is Valle Crucis.

Skills

I am skilled in the art of customer service. I am confident to take on any task, capable of astute multi tasking, a professional at conflict resolution, and willing to learn anything on the spot. I have general computer skills, have to keep busy till I drop, and have pride in my ability to take on any task and complete it to the fullest of my ability.

Experience
06/2017 to Current Service Manager Fenton Family Dealerships | Swanzey, NH,

During service my day to day operations include serving, bartending, hosting, market operations, staff accountability and productivity. I am responsible for recording and upkeep of supply deliveries, organization and invoice tracking of all items on my shift. I oversee customer and staff relations along with conflict resolution should it arise. Maintaining any technical issues with equipment or point of sale computers, and any household issues a 160 year old house may have. End of the night closing of sales and registers, then distribution of all sales to appropriate accounts along with record keeping. And of course overall, hold a high expectation for guest experience. I love the history, story, and space we hold at Over Yonder. I connect and share deeply within the beliefs we hold in our mission to share a little piece of the Appalachia’s through our food and customer service. We treat everyone like family and hope to portray that in every dish we serve, story we tell, and the care we take to make every guest feel as though they’ve truly left with a piece of what our valle has to offer.

02/2019 to 07/2020 Food and Beverage Director Tkc Holdings | Saint Louis, MO,

I started off this position as a bartender and assisted in the opening of the space. By July of that year I had been promoted to Food and Beverage Director and was responsible to completely redesign the position, responsibilities, and productivity of this entire program. My day to day operations included overseeing two bar spaces, kitchen staff, serving staff as well as hotel guests and front of desk associates during the evening. My overall mission was to create an environment based on mutual respect for the space, guests, and staff that was built on empathy, trust, and love for our community. General duties included were creating and maintaining inventory tracking and ordering, managing supplier and vendor meetings and creating professional relationships with. Designed productive standard order of operations procedures, spreadsheets to accurately record and track our spending vs profit, organize hotel and bar/restaurant sales and execute possible tactics for increased sales and productivity, tracking monthly and yearly ABC laws and tax auditing of alcohol, food, and hotel sales for government purposes. Creating seasonal menu changes for bar and restaurant. As well as staffing, scheduling, pay roll, problem solving customer or staff issues, the closing and recording of end of day sales, trouble shooting any building issues or complaints of any degree. In addition a large part of The Horton’s mission statement was its commitment to our neighbors and community. I oversaw and constructed numerous fundraisers, pop up shops, special events for local community members or businesses, along with support for all ASU events and alumni. I was also responsible for fostering and constructing partnerships and long standing relationships with our local shops, vendors, farmers, local politicians, and trusted voices of our community.

11/2005 to 07/2016 Front of House Manager Momofuku | Los Angeles, CA,

Day to day operations included serving, hosting, managing, end of day closing, ordering and managing supplies and budgeting. This was a hands on, multi tasking, high energy job that held many rewards for me. I learned the what to and not to do as a manger. How to create respectful relationships with staff with whom you worked shoulder to shoulder with. How to manage and quickly de-escalate almost any situation. To deal with situations in a high stress, fast paced work environment all while continuing to serve ten tables at a time.

Education and Training
Expected in 2004 Associate of Arts | Psychology Caldwell Community College And Technical Institute, Hudson, NC GPA:

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resume Strength

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Resume Overview

School Attended

  • Caldwell Community College And Technical Institute

Job Titles Held:

  • Service Manager
  • Food and Beverage Director
  • Front of House Manager

Degrees

  • Associate of Arts

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