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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Results-oriented Manager with comprehensive knowledge of the automotive industry. Adept at providing an optimal level of customer support that includes immediate resolutions to customer service concerns. Natural leader and skilled mediator who excels at bringing out the best in all employees.

Highlights
  • Decisive leader
  • Powerful negotiator
  • Exceptional time management skills
  • Strong public speaker
  • Training and development
  • Performance tracking and evaluation
  • Bilingual (English and Creole)
  • Strong organizational skills
  • Conflict resolution
  • Client relations specialist
Experience
District Service & Parts Manager, 04/2018 - Current
Fenton Family Dealerships Northampton, MA,

- Engage with Toyota owners and executive managers in development of strategic marketing initiatives to drive business and improve customer loyalty

- Provide effective dealer training, guidance, direction and support to achieve required objectives

- Communicate and administer Toyota warranty policies, procedures and philosophies with Toyota dealers to ensure and maximize customer satisfaction/retention

- Assist dealers to increase the sale of genuine Toyota parts while maintaining dealer purchase loyalty. Focus on customer pay repair order growth with an emphasis on customer retention.

- Counsel with dealership ownership and high level management regarding the profitability, customer satisfaction and proper operation of service and parts departments within the assigned district

- Provide leadership by demonstrating humility, gratitude and integrity while keeping the focus on the development of self and others.

- Motivate personnel at all levels while fostering relationships and collaborative partnerships with dealers and team members

- Direct customer interaction to provide clarification and assistance regarding technical and warranty concerns

Service Manager, 08/2015 - 04/2018
Cruise America Manassas, VA,

- Trained new and existing Assistant Service Managers on day-to-day operations and specific job duties

- Aided in developing marketing strategies to increase customer acquisition and retention
- Sustained high level of customer satisfaction while striving to exceed sales and profitability goals

- Reviewed applications, schedule and conducted interviews, hired and terminated when necessary
- Worked closely with Sales and Parts department to ensure proper vehicle certification standards
- Worked as shop foreman overseeing 30 technicians controlling efficient and effective use of labor and parts inventory
- Handle customer concerns immediately and according to dealerships policy
- Developed and maintain lasting working relationships with necessary vendors

Assistant Service Manager, 09/2010 - 08/2015
Millennium Toyota Superstore City, STATE,

- Provided high-quality customer service

- Maintained Toyota Certification

- Advised customers on the care of their vehicles and value of maintaining their vehicle in accordance with manufacturer's specifications

- Handled minor customer concerns

- Interpreted warranty information and policies to customer

- Properly generate and document repair orders

- Worked closely with technicians in effort to address customer maintenance and repair needs

- Maintained high-level CSI while exceeding sales goals

Concierge / Building Manager, 07/2008 - 09/2010
Just Management Corporation City, STATE,

- Supervised daily duties of building doormen, elevator attendant, and superintendent

- Trained, coached and developed new employees and monitored their progress

- Worked as Concierge at Observatory Place NYC luxury condominium greeted visitors, aided residents in arranging special events and set reservations

- Monitored security cameras, kept log of package deliveries

Education
Bachelor of Science: Finance, Expected in 2016
-
SUNY College at Old Westbury - Old Westbury, NY
GPA:
Deans List, Fall 2014 - Spring 2016
Associate of Science: Business Administration, Expected in 2010
-
Nassau Community College - Garden City, NY
GPA:

Cum Laude

Deans List

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Resume Overview

School Attended

  • SUNY College at Old Westbury
  • Nassau Community College

Job Titles Held:

  • District Service & Parts Manager
  • Service Manager
  • Assistant Service Manager
  • Concierge / Building Manager

Degrees

  • Bachelor of Science
  • Associate of Science

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