Service Manager resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Personable, responsible, and hardworking professional. dedicated to providing excellent customer service. Motivated to bringing demonstrated safety management and performance optimization skills gained during experience in restaurant settings. Able to deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Enthusiastic about working with high-performance teams. Offering proven ability to consistently drive results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Skills
Culture Development
Customer Service Management
Team Leadership
Sales
Staff Management
Conflict Resolution
Fluent in Spanish. Beginner in ASL (American Sign Language)
Proficient in Microsoft word
Documentation and reporting
Strategic business planning
Quality assurance
Payment processing
Upselling
Establishing vision
Work History
03/2016 to CurrentService ManagerFenton Family Dealerships | Keene, NH,
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Maintained high standards of food quality by reviewing shipments, monitoring food safety, and managing employees throughout preparation and service of all ingredients and entrees.
Recruited excellent employees for Crew member and Kitchen manager positions.
Organized and oversaw food service training to educate employees on various tasks, including maintaining a clean restaurant, relaying orders to cooks and upselling beverages
Oversaw training of team members.
Tracked food production levels, meal counts and waste
Reviewed and ordered food ingredients, kitchen appliances and supplies.
Oversaw balancing of cash registers, reconciled transactions and deposited the stores's earnings to bank each Sunday
Controlled labor hours and inventory costs through hands-on management and proactive changes
Improved customer service by projecting friendly and knowledgeable attitude.
Completed store opening and closing procedures.
Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Offered assistance to customers, assessing needs and maintaining current knowledge of costumer preferences.
Oversaw team of 10 employees
Built a culture of top performers who are empowered to deliver high standards
12/2014 to 03/2016SupervisorKey Tronic Corporation | Spokane Valley, WA,
Monitored food preparation, production and plating for quality control.
Delivered training to workers in food preparation and customer-facing roles to promote strong team performance.
Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Prepared meals from scratch using authentic, popular recipes to generate repeat business.
Counted and managed inventory
Accurately completed end-of-day financial tasks such as settling card transactions, counting cash, and writing deposits
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
Regulated pricing, inventory count and supply during shift hours.
01/2014 to 12/2014Certified TrainerAlbany International Corporation | Saint Stephen, SC,
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Monitored counter and display inventory, replacing stock and baking new product to keep areas well-stocked for maximum sales.
Provided accurate information about promotions, customer programs and products, helping drive high customer consumption
Created inviting environment for customers by maintaining store organization and cleanliness.
Greeted customers, answered questions, and provided great customer experiences.
Operated as full-service food provider by taking orders, preparing meals and collecting payments
Maintained effective supply levels by monitoring and reordering food stock and dry goods
Established proper procedures for waste management, sanitation, food handling, and safety
Performed opening and closing duties including cleaning, prepping, rotating and refilling inventory, displaying of baked items and opening/closing register.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Oversaw mixer, granita/slush machine, oven and cleaned all equipment after every shift.
Prepared items from scratch using authentic, popular recipes to generate repeat business.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Expected in 2014Associate Degree In Nursing | NursingEl Camino College, Torrance, CAGPA:
Expected in 06/2014Diploma | General StudiesCarson High School, Carson, CAGPA:
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