Service Manager Resume Example U.S Army

SERVICE MANAGER

Summary

Honorably retired from the U.S. Army as Logistic Specialist and Supplier manager. Management professional with 7 years experience in leading teams, excellent client and project management skills and Hard working. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Detail-oriented in inventory and proactive at cutting costs and increasing municipal revenues. Brings 10 years customer service and public relation.

Key Skills

Logistic, Customer Service, Financial Reports, Receptionist, Retail Sales, Small Engine operation and repair, Confident, Team work, Training and work efficiency.

Accomplishments

Mechanic's Badge for an outstanding leadership Proven ability to work efficiently and effectively under
Received the Army Achievement Medal and Mechanic's Badge for an outstanding leadership and superior
Reduce motor shop service turnaround time by 20% by creating an outstanding team work for services and
Received customer service award within 3 month on the job
and Mechanic's Badge for an outstanding leadership and superior service performance. Received 2 Army Good
) mechanical and chemical equipments. Logistic Specialist Self motivation and able to motivate others, confident Received the Army Achievement Medal and in making independent decisions. Mechanic's Badge for an outstanding leadership Proven ability to work efficiently and effectively under and superior service performance. pressure Received 2 Army Good Conduct Medal. Five years experience in sale, logistic and Creative problem solver management. Public policy background Bilingual-fluent in both English and French
Received the Army Achievement Medal and Mechanic's Badge for an outstanding leadership and superior service performance Reduce motor shop service turnaround time by 20% by creating an outstanding team work for services and supports that focus on 24 to 48hrs for in and out service Received customer service award within 3 month on the job Promoted to Assistant Manager within 9 months Increasing customer satisfaction ratings index from 76% to 99.8% within 1 years as Customer Service Manager

Experience

Service Manager
January 2009 to May 2015U.S Army － Fort Stewart, GeorgiaInspected, troubleshoot, and repaired more than Maintained and operated more than 15 different auto vehicle and small engine equipments. Controlling more than 30 mechanical or chemical equipments and sensitive materials in the Corporation motor shop. Supervised 10 to 15 mechanics that repaired and maintained 20 to 30 trucks and small engine equipment, and make sure all the equipments are in good condition and ready for mission. Reduce motor shop service turnaround time by 20% by creating an outstanding team work for services and supports that focus on 24 to 48hrs for in and out service. Increasing customer satisfaction ratings index from 76% to 99.8% within 1 years as Customer Service Manager. Volunteered to work with the Army Community Service, The Corporation Education department, Company functions and family welfare activities.

Manager
January 2006 to January 2009Golden Motor Inc － Stone Mountain, GeorgiaManaged, maintained and organization sale and financial reports. Supervised staff of 5 employees that have a high return in sale and customer service. Evaluating performance, scheduled work hours and assigned duties. Maintained professional and stress free work environment.

Supervisor
October 2002 to January 2006Logistic － Decatur, GAReceived and Shipped DDK merchandise worth between 5 to 10 Million dollars, Inventoried and Controlled DDK Warehouse with more than 10 million worth of merchandise. Shipped merchandise to than more 30 DDK retail Stores all over the U.S and International with 99.9% accuracy.

Education

Associate of Arts : General StudiesCentral Texas CollegeAssociate of Arts: General Studies Central Texas College

BachelorUniversity of MarylandBachelor University of Maryland

Certificate : Leadership EssentialsCertificate: Leadership Essentials

Certificate : ChemicalLeadership Essentials - Certificate. Combat Training: Quartermaster and Chemical Equipment Repairer Basic Combat Training - Certificate Quartermaster and Chemical Equipment Repairer - Certificate

Military Experience

U.S. Army Army U.S. ArmyU.S. Army Army Honorably discharged from the U.S. Army as Quartermaster and Chemical Equipment Repairer. Excellent performance in operating, repairing and maintaining mechanical and chemical equipments. Received the Army Achievement Medal and Mechanic's Badge for an outstanding leadership and superior service performance. Received 2 Army Good Conduct Medal. Self motivation and able to motivate others, confident in making independent decisions. Proven ability to work efficiently and effectively under pressure.

Certifications

Certificate: Leadership Essentials Leadership Essentials - Certificate. Basic Combat Training - Certificate Quartermaster and Chemical Equipment Repairer - Certificate

Languages

Bilingual-fluent in both English and French.

Skills

Customer Service, Receptionist, Retail Sales, Customer Service Manager, Satisfaction, Small Engine, Million, Retail, Retail Marketing, Financial Reports, Sale And, Award, Confident, Detail-oriented, Heavy Equipment, Municipal, Proactive, Problem Solver, Public Policy, Sales, Self Motivated, Associate, Training

Resume Overview

Companies Worked For:

U.S Army
Golden Motor Inc
Logistic
U.S. Army Army U.S. Army

School Attended

Central Texas College
University of Maryland

Job Titles Held:

Service Manager
Manager
Supervisor

Degrees

Associate of Arts : General Studies
Bachelor
Certificate : Leadership Essentials
Certificate : Chemical

Service Manager Resume Example

Resume Score: 100%

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