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Service Manager Resume Example

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SERVICE MANAGER
Executive Summary

Versatile psychology major with strong motivation to succeed. Possesses solid critical thinking skills and a desire to pursue a career in business management. Solutions-focused, versatile professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 5-year career in the USMC. Effective communicator who quickly masters new roles and technologies.

Core Qualifications
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
  • Supervision and training
  • Policy/program development
  • Staff development
Professional Experience
Keith's Truck and TrailerJuly 2009 to CurrentService Manager
Russia , OH
  • Managed team of 12 professionals.
  • Identified inefficiencies and made recommendations for process improvements.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.
  • Communicated with customers regarding vehicle issues and potential repairs.
  • Contributed to repeat and referral business WITH customer service and problem solving skills.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Managed all switches, routers, firewalls and computer equipment.
USMCDecember 2004 to July 2009Data Network Specialist
Havelock, NC
  • Trained and instructed subordinates and supported units on data security and Internet threats.
  • Effective decision-maker in high-pressure environments.
  • Analyzed software, hardware and network systems for various transmission systems.
  • Responded to all client requests for technical support by phone, email and in person.
  • Diagnosed network problems involving a combination of hardware, software, power and communications issues.Managed all switches, routers, firewalls and network equipment.
AirTran AirwaysMay 2003 to October 2004Customer Service
Dayton, OH
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Was selected from entire company to represent the airline in a nationally published magazine
Sport Service / Dayton DragonsApril 2002 to September 2002Concessions
Dayton, OH
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
Education
Wright State University2013Bachelor of Science: PsychologyDayton, OH, USA
Russia Local2001High School Diploma: College Prep Russia, OH, USA
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Resume Overview

Companies Worked For:

  • Keith's Truck and Trailer
  • USMC
  • AirTran Airways
  • Sport Service / Dayton Dragons

School Attended

  • Wright State University
  • Russia Local

Job Titles Held:

  • Service Manager
  • Data Network Specialist
  • Customer Service
  • Concessions

Degrees

  • Bachelor of Science : Psychology
    High School Diploma : College Prep

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