Service Manager Resume Example
Versatile psychology major with strong motivation to succeed. Possesses solid critical thinking skills and a desire to pursue a career in business management. Solutions-focused, versatile professional offering a comprehensive background supporting U.S. military operations in roles of increasing responsibility during a 5-year career in the USMC. Effective communicator who quickly masters new roles and technologies.
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Zephyrhills , FL
- Managed team of 12 professionals.
- Identified inefficiencies and made recommendations for process improvements.
- Created databases and spreadsheets to improve inventory management and reporting accuracy.
- Communicated with customers regarding vehicle issues and potential repairs.
- Contributed to repeat and referral business WITH customer service and problem solving skills.
- Maintained company servers, computers, printers, cables and other equipment.
- Managed all switches, routers, firewalls and computer equipment.
Fairfield , CA
- Trained and instructed subordinates and supported units on data security and Internet threats.
- Effective decision-maker in high-pressure environments.
- Analyzed software, hardware and network systems for various transmission systems.
- Responded to all client requests for technical support by phone, email and in person.
- Diagnosed network problems involving a combination of hardware, software, power and communications issues.Managed all switches, routers, firewalls and network equipment.
Mountain Lake , MN
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Was selected from entire company to represent the airline in a nationally published magazine
City , STATE
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
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Resume Overview
School Attended
- Wright State University
- Russia Local
Job Titles Held:
- Service Manager
- Data Network Specialist
- Customer Service
- Concessions
Degrees
- Bachelor of Science : Psychology
High School Diploma : College Prep
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