service manager resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, and excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Skills
Aviation Maintenance and Safety expert
Technical research
Instruction writing
Editing
Project organization
Process improvement and Business Development
Business administration
Business, strategic and Financial planning
Staff Management and Budgeting
Work History
Service Manager, 01/2021 to Current Hand & Stone – Englewood, CO,
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Monitored product quality and communicated necessary improvements to Executive vice president.
Met with customers to discuss service needs and develop effective and practical solutions.
Planned and implemented solutions for technical problems such as repair and installation.
Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 21%.
Analyzed account information to improve and optimize customer relations, resulting in increasing service sales.
Worked with customers to educate and inform on Shredders, effectively closing over 17 deals.
Reduced poor quality ratings by 28% by training and auditing.
Developed enhanced solutions for service and technical support to significantly improve customer feedback.
Managed team of 8 employees in manufacturing and assembling processes to comply with continuous analysis and improvement policies across company.
Developed written plans and obtained customer consent to proceed.
Maintained effective customer service by responding to service requests quickly to increase overall sales by 33%.
Chief Inspector, 10/2020 to 01/2021 Signature Aviation – Santa Fe, NM,
Trained employees in safety procedures and protocols as directed by company regulations.
Delegated work tasks to employees based on levels of knowledge and experience.
Oversaw inspection staff, including 17 employees in $1.2M annual revenue-producing organization.
Assessed performance of employees and recommended methods to improve task completion.
Examined relevant documents prior to inspections in order to become acquainted with property features.
Completed thorough written descriptions and took photographs to document conditions.
Kept up-to-date on inspection regulations, codes, ordinances and techniques.
Noted violations and issued documentation such as stop work orders to contractors or owners.
Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
Investigated complaints, incidents and accidents at work sites.
Determined if work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
Base Manager , 12/XXX4 to 09/2020 Boyd Gaming, Inc. – Michigan City, IN,
Manages and directs daily operations, aircraft maintenance, and logistical support activities for 70 departures, deployed regionally.
Supervises, guides, and instructs personnel responsible for maintenance and upkeep of fleet aircraft.
Establishes program plans, timelines, and deadlines and ensures adherence to master techniques and schedules.
Responsible for budgeting, scheduling, and planning personnel and maintenance programs per all company, manufacturer, and FAA data and regulations.
Develops, integrates, and implements site logistics in support of company mission.
Maintained financial accuracy when handling over $875,000 in revenue each day.
Prepared quotes for new products and services and composed budgets.
Evaluate suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Recognize safety areas needing improvement and implemented SMS program, enhancing productivity 32 %.
Boosted team productivity and efficiency by leveraging top-notch Management and leadership abilities.
Improved productivity while reducing staffing and operational costs by 27 % by effective workforce management.
Lead Maintenance Engineer, 11/XXX2 to 10/XXX7 Mach 2 Maintenance – City, STATE,
Directed and Performed maintenance activities in manner that utilized available resources and workforce, ensuring all aircraft assigned complied with FAA regulations, established company standards, and safety procedures.
Delegated and reviewed work cards for Line/Service/RVSM checks; monitored Special Work Due checks at outside repair bases when required.
Ensured Logbook, MEL items addressed, and provided overview for continued safety improvement and reliability.
Monitored 12 technicians who participated in troubleshooting or addressing chronic aircraft systems and engine operation issues.
Performed inspection and repair of electrical and hydraulic systems, propellers, and other instruments.
Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions for improvisation.
Created and implemented written and oral assessments.
Implemented and optimized new curriculum and day-to-day instruction to align educational strategies with industry best practices.
Education
Bachelor of Science: Aircraft Maintenance Technology, Expected in 06/XXX4 to Thomas Edison State University - Trenton, NJ GPA:
Air Frame And Power Plant: Aircraft Maintenance Technology, Expected in 11/XXX1 to Teterboro School of Aeronautical - Teterboro, NJ, GPA:
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