service manager resume example with 11+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I currently work for P&K Equipment in Edmond. I have been with P&K now for 5 years. I manage day to day work flow, organize and keep track of incoming and out going customer work, along with making sure all of the technicians are on track and have the correct parts for the jobs they are working on. I also schedule all deliveries for Sales of new machine and customer pick ups and deliveries. I came from the welding industry where I spent 6 years welding in a shop before the oilfield declined and I had to find other work elsewhere. In the welding industry I fitted shells and heads together, built and fabricated baffles, installed baffles in the vessels, laid out vessels for installing nozzles and man ways for access into the vessel while In the field. I also built and welded up the legs for the vessels and set them on the vessel and welded them in position. I have the ability to run various welding machine for welding seams. I am able to use multiple hand tools in order to perform the task at hand and get the job finished in a timely manner. I am Proficient in stick, mig, and flux core welding processes and have some experience in tig welding.
Skills
Reporting and documentation
Staff management
Task delegation
Coaching and mentorship
Team building
Customer service
Problem resolution
Flux core (FCAW) welding
Pipe welding
Design Interpretation
Stick Welding
Sub-arc Welding
Sheet metal fabrication
Multitasking
Organization
Collaboration
People skills
Computer skills
Data management
PPE use
Team management
Experience
04/2016 to CurrentService ManagerHand & Stone | Durham, NH,
Hired, trained and developed service department staff to drive performance.
Defined department objectives and monitored performance to facilitate operations.
Collaborated with customers to offer solutions to service needs.
Informed and educated department employees on changes from management.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Created written estimates and obtained customer consent to proceed.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Troubleshot and performed testing to keep telephone and data lines functioning properly.
Pitched in to complete various duties during peak periods or employee absences.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Monitored employee performance through effective analysis of key metrics.
Established and enforced clear safety policies to protect workers from injury.
Inspected completed work to assess quality and identify skill or ability issues.
Monitored employee work levels and optimized performance with strategic approaches.
Coordinated efficient maintenance schedules to keep systems running at peak levels.
Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Researched and provided timely resolution to service discrepancies.
Motivated, led and supported employees to maintain low turnover.
Delivered positive reinforcement and constructive criticism for employee work efforts.
Managed service department budget and investigated and resolved discrepancies.
Reviewed inventory levels and ordered supplies to keep products in stock.
03/2015 to 03/2016WelderHmt, Inc. | Parker, CO,
Set up equipment and welded parts according to welding chart specifications and type.
Followed all safety guidelines, including proper machine guarding and lockout and tagout procedures.
Created safety guards, angle iron and square tubing.
Maximized shop organization and equipment lifespan by maintaining equipment.
Obtained desired configurations by clamping and tack-welding components.
Set up and operated welding equipment to complete all welding projects on-time.
Prepared broken parts for welding by properly grooving and scarfing surfaces.
Combined welding techniques, knowledge of metallurgy and engineering requirements to produce quality work.
Heated, formed and dressed metal parts with hand tools, torch and arc welding equipment.
Sustained safety protocols and promoted proper, cost-effective and accurate handling of equipment and materials.
Adjusted gas flow and pressure to create and maintain desired flames.
Created precision pieces using application of electrode and gun along weld line.
Scraped off excess spatter and other materials using portable grinders and arc-cutting equipment.
Operated manual and semi-automatic welding equipment to fuse metal segments together.
Improved project completion time by multi-tasking on heavy equipment such as forklifts.
Prevented distortion of parts by monitoring fitting, burning and welding processes.
Laid out, fitted and fabricated metal components.
Applied knowledge of metallurgy, geometry and welding techniques to determine optimal welding strategies.
Inspected chains, hammers and other tools for damage or wear to prevent injuries and accidents.
Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments.
Inspected and repaired components to implement corrective action.
Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
Adjusted weld machines to correct settings prior to weld applications for precision and waste reduction.
Conducted precision cutting with power saws, hand shears and chipping knives.
Cleaned and degreased weld joints and workpieces efficiently.
Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
Removed loose materials and thick scale, slag or rust to prepare material surfaces for welding.
Completed minor torch ups with MIG welders.
02/2010 to 03/2015WelderHoneywell | New Mexico, MD,
Laid out, positioned, aligned and secured parts and assemblies with straightedges and combination square sand calipers.
Followed all safety guidelines, including proper machine guarding and lockout and tagout procedures.
Created safety guards, angle iron and square tubing.
Maximized shop organization and equipment lifespan by maintaining equipment.
Obtained desired configurations by clamping and tack-welding components.
Set up and operated welding equipment to complete all welding projects on-time.
Prepared broken parts for welding by properly grooving and scarfing surfaces.
Combined welding techniques, knowledge of metallurgy and engineering requirements to produce quality work.
Dismantled and assembled wellhead equipment.
Heated, formed and dressed metal parts with hand tools, torch and arc welding equipment.
Sustained safety protocols and promoted proper, cost-effective and accurate handling of equipment and materials.
Adjusted gas flow and pressure to create and maintain desired flames.
Created precision pieces using application of electrode and gun along weld line.
Assembled boiler parts and pressure vessels for structural use.
Scraped off excess spatter and other materials using portable grinders and arc-cutting equipment.
Operated manual and semi-automatic welding equipment to fuse metal segments together.
Improved project completion time by multi-tasking on heavy equipment such as forklifts.
Prevented distortion of parts by monitoring fitting, burning and welding processes.
Laid out, fitted and fabricated metal components.
Applied knowledge of metallurgy, geometry and welding techniques to determine optimal welding strategies.
Inspected chains, hammers and other tools for damage or wear to prevent injuries and accidents.
Inspected grooves, angles and gap allowances with micrometer, caliper and precision measuring instruments.
Inspected and repaired components to implement corrective action.
Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
Adjusted weld machines to correct settings prior to weld applications for precision and waste reduction.
Conducted precision cutting with power saws, hand shears and chipping knives.
Cleaned and degreased weld joints and workpieces efficiently.
Positioned and clamped workpieces together and properly assembled in jigs and fixtures.
Removed loose materials and thick scale, slag or rust to prepare material surfaces for welding.
Set up and operated stress relief oven adhering to welding procedure parameters.
Completed minor torch ups with MIG welders.
Education and Training
Expected in 05/XXX5 to to High School Diploma | Guthrie High School, Guthrie, OKGPA:
Expected in 05/XXX6 to to Degree Completion in Automotive Technology | Meridian Technology Center, Stillwater, OKGPA:
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