LiveCareer-Resume

service manager resume example with 8 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Reporting and documentation
  • Friendly, positive attitude
  • Active listening
  • Collaboration
  • Communication
  • Troubleshooting
  • Team management
  • Training & Development
  • Organization
Experience
Service Manager, 10/XXX1 to Current
Hand & StoneDover, NJ,

Closing out tickets/work orders, ordering supplies and parts, work on heating and A/C units while communicating with the property to make sure the property is running smoothly as possible. Making sure the residents are happy with the service. Replacing garbage disposals, dishwashers, stoves, microwaves, refrigerators, doors, kitchen and bathrooms, faucets. Also using a k-50 to unclog kitchen and bathroom drains using a toilet auger. I also turnover/ makeready apartments.

  • Operated hand and power tools to complete repairs.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
  • Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Disassembled appliances to diagnose problems and facilitate repairs.
  • Mentored junior maintenance professionals to provide instruction on correct repair procedures.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Updated documentation for recordkeeping and customer use.
  • Oversaw preventive maintenance on electrical panels and complex machinery to reach prescribed levels of operation.
  • Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
  • Worked with outside vendors to prepare for large system installations and complex repairs.
Service Technician, 11/2019 to 10/XXX1
Oshkosh Corp.Spartanburg, SC,

Closing out tickets/work orders, ordering supplies and parts, work on heating and A/C units while communicating with the property to make sure the property is running smoothly as possible. Making sure the residents are happy with the service. Replacing garbage disposals, dishwashers, stoves, microwaves, refrigerators, doors, kitchen and bathrooms, faucets. Also using a k-50 to unclog kitchen and bathroom drains using a toilet auger. I also turnover/ makeready apartments.

  • Completed preventive maintenance and unscheduled service needs.
  • Logged services performed in service ticket system accurately.
  • Engaged with customers to deliver outstanding customer services and secure repeat business.
  • Followed established job site safety rules, OSHA guidelines and company safety policies and procedures.
  • Conducted reactive service appointments to diagnose and fix problems.
  • Developed preventive maintenance procedures and schedules for on-site equipment.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Repaired holes and installed faucets products by-hand or with machinery.
Maintenance Technician, 08/2013 to 07/2019
Tower AutomotiveBardstown, KY,

Performed general labor to support operation requirements which included sweeping, mopping, dusting, and maintain yard and building. Accepted and transported daily deliveries of supplies, furniture, and other materials. Controlled inventory, provided backup response in emergencies, being available nights and weekends. Removed snow from the grounds during winter months. Maintained 100% safety records since first day of employment. Knowledge of training outside contractors and a porter. Managed two residential buildings. Prepared work orders in a timely and professional manner. Exceptional customer service. Excellent written and customer service skills.

  • Operated hand and power tools to complete repairs.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Installed new systems, replacement parts and components to maintain proper operation.
  • Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
  • Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities.
  • Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Disassembled appliances to diagnose problems and facilitate repairs.
  • Contacted vendors to procure equipment and tools to meet organizational demands.
  • Updated documentation for recordkeeping and customer use.
  • Oversaw preventive maintenance on electrical panels and complex machinery to reach prescribed levels of operation.
  • Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
Education and Training
GED: , Expected in 05/1999 to Mckinley Technology High School - Washington, DC
GPA:
Certificate : How Boiler Certification, Expected in 07/2017 to National Association of Power Engineers Education - Arlington,, VA
GPA:
: CFC Certification Type , Expected in 12/2019 to Heating And Air Conditioning School - Washington, DC
GPA:
: Contractors/Salesman License , Expected in 10/XXX1 to State of Maryland - College Park, MD
GPA:

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Resume Overview

School Attended

  • Mckinley Technology High School
  • National Association of Power Engineers Education
  • Heating And Air Conditioning School
  • State of Maryland

Job Titles Held:

  • Service Manager
  • Service Technician
  • Maintenance Technician

Degrees

  • GED
  • Certificate

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