service manager resume example with 2+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Ambitious, career-focused job seeker, anxious to obtain an entry-level positions to help launch a career while achieving company goals.
Skills
Relationship Building
Inventory Management
Service Quality Management
Staff Supervision
Cost Reduction Strategies
Employee Training and Development
Budget Control
Work Planning and Prioritization
Workplace Safety
Verbal and Written Communication
Goal Setting
Project Planning
Employee Development
Training and Development
Documentation and Reporting
Team Leadership
Cost Control
Problem Resolution
Recruitment and Hiring
Budget Management
Experience
Service Manager, 01/2023 - 06/2023 Whiting Corp. – Monee, IL,
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Collaborated with customers to offer solutions to service needs.
Adhered to customer service standards to foster satisfaction and retention.
Hired and trained service department staff to drive performance.
Pitched in to complete various duties during peak periods or employee absences.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Motivated and supported employees to maintain low turnover.
Created written estimates and obtained customer consent to proceed.
Monitored employee performance through key metrics analysis.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Recruited and trained new employees to meet job requirements.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assigned work and monitored performance of project personnel.
Interviewed prospective employees and provided input to HR on hiring decisions.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Analyzed business performance data and forecasted business results for upper management.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Crew Member, 01/2022 - 01/2023 Arbys – Harrisonburg, VA,
Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
Wiped down tables and equipment, swept and refilled stock.
Served food quickly for positive guest experiences.
Interacted pleasantly with guests to deliver quality customer service.
Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Took orders from patrons and input selections into store computer system.
Packed fast food products in approved containers, cups and bags.
Drove team success by quickly completing assigned tasks.
Upheld high standards of productivity and quality in operations.
Demonstrated proper food safety practices by accurately completing quality control checklist.
Presented orders to guests within anticipated service times.
Assisted management with inventory control and stock ordering.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Processed payments on cash register and counted back bills and change to patrons.
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