Seasoned Manager bringing 24 years of leadership experience. Proficient in business practices, standards of operation and customer needs. EMpowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Skills
Sales and marketing
Operations management
Budgeting
Business planning
Consulting
Project Management
Data collection and analysis
Strategic Planning
Verbal and written communication
Staff Management
Business Administration
Business Development
Creative merchandising
Business analysis
Financial Management
Team Management
Organization
Supervision
Relationship Development
Customer Service
Operational Improvement
Communications
Business Operations
Budgets
Team Building
Problem Resolution
First Aid/CPR
Process Improvement
Work History
Service Manager, 12/2010 to 11/2019 Hughes Exterminators – North Port, FL,
Along with being the Business Development Manager, I was also the Recruiter/Sales Trainer/Assistant Inventory Manager and Assistant Customer Relations Manager.
Monitored product quality and communicated necessary improvements to daily workflows.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Met with customers to discuss service needs and develop effective and practical solutions.
Planned and implemented solutions for technical problems such as safety and efficient productivity.
Updated existing customers on new products, updated services and changes in automotive maintenance to maintain good rapport and increase sales goals.
Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Monitored team performance, adhered to service level agreements and provided detailed job training.
Met with customers to discuss service needs and offer available solutions.
Guided techs on automotive repair, tool usage and equipment operation.
Developed written plans and obtained customer consent to proceed.
Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Capitalized on industry and marketplace trends to enhance business operations.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Prospected hundreds of new weekly leads with diverse strategies, including cold calling, site visits and customer referrals.
Developed new business by networking with prospects and valuable customers at Gray-Daniels and Ford events.
Devised effective marketing, sales and other promotional initiatives.
Scheduled promotional activities in accordance with available inventory and staff resources.
Created reports and presentations detailing business development activities.
Worked with existing customers to increase purchases of products and services.
Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
Researched and identified opportunities for account growth, account penetration and market expansion.
Compiled product, market and customer data to forecast accurate sales and profit projections.
Reached out to potential customers via telephone, email and in-person inquiries.
Negotiated, prepared and signed contracts with clients.
Helped incorporate product changes to drive customer engagement and firm profits.
Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Collaborated with sales and marketing departments to support business objectives and client acquisition.
Collected data and performed customer needs analysis.
Store Manager, 09/2004 to 11/2010 Kroger – Mcpherson, KS,
Completed daily profit and loss performance reports.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels 27%.
Analyzed and interpreted store trends to facilitate planning.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Oversaw, trained and encouraged numerous teammates, promoting culture of efficiency and performance.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Created work schedules according to sales volume and number of employees.
Rotated merchandise and displays to feature new products and promotions.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
Trained and developed new associates on POS system and key sales tactics, which improved process flows.
Coached sales associates on product knowledge by using training tools.
Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings.
Kept inventories accurate with daily cycle counts and daily audits to identify and resolve variances.
Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to several surrounding stores.
Directed construction of product displays on weekly basis, following corporate planograms, promotions and seasonal trends.
Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Boosted revenue by developing and deploying strategies to effectively improve operations.
Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Maintained proper product levels and inventory controls for automotive merchandise and organized backroom to facilitate effective ordering and stock rotation.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Proactively identified performance gaps among keyholders and implemented process improvements to enhance budgets.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Generated repeat business by delivering exceptional customer service and positive engagement.
Reported to district manager regarding all store and staff issues, financial goals and sales.
Supervised guests at front counter, answering questions regarding products.
Completed all point of sale opening and closing procedures, including counting contents of cash register.
Protected store from loss or theft by setting and enforcing clear security policies.
Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
Business Development Manager, 01/2001 to 01/2004 Cisco Systems, Inc. – Ashburn, VA,
Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Devised SWOT analysis to create and execute business plan supporting achievement of established quotas.
Directed successful SEO and link-building campaign to increase website's credibility and drive traffic.
Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Established relationships with key decision-makers within customer's organization to promote growth and retention.
Negotiated and closed long-term agreements with new clients in assigned territory.
Participated and actively engaged in strategy meetings with other shareholders.
Devised effective marketing, sales and other promotional initiatives.
Scheduled promotional activities in accordance with available inventory and staff resources.
Represented company and promoted products at conferences and trade association meetings.
Created reports and presentations detailing business development activities.
Worked with existing customers to increase purchases of products and services.
Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
Researched and identified opportunities for account growth, account penetration and market expansion.
Compiled product, market and customer data to forecast accurate sales and profit projections.
Consulted with product development teams to enhance products based on customer data.
Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
Reached out to potential customers via telephone, email and in-person inquiries.
Helped incorporate product changes to drive customer engagement and firm profits.
Negotiated, prepared and signed contracts with clients.
Consistently exceeded quotas through penetration of new accounts.
Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Collaborated with sales and marketing departments to support business objectives and client acquisition.
Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
Education
Associate of Science: Psychology, Expected in 11/1996 University of Southern Mississippi - Hattiesburg, MS GPA:
Associate of Arts: Law Enforcement, Expected in 11/1997 Harrison County Law Enforcement Academy - Long Beach, MS, GPA:
Certification: ARFF (Aircraft Rescue Firefighting), Expected in 08/1996 Louisiana State University And A&M College - Baton Rouge, LA GPA:
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