Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Multi-talented Service Manager successful at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Bringing 30 years of progressive automotive experience.

  • Strong mechanical aptitude
  • Dependable independent worker
  • 15+ years of job shop experience
  • Good communication skills
  • Good at following instructions and procedures
  • Solid experience resolving customer complaints
  • Ability to use basic hand and power tools.
  • Ability to utilize scanner systems effectively
  • Successful in a fast-paced environment
  • Able to comfortably lift 60+ lbs
  • Solid independent worker
  • Consistent work history
  • Basic math skills
  • Basic computer skills
  • Customer service experience
  • Experience reading and understanding schematics
  • Experience with hydraulic press brake and other common shop machinery
  • Experience with wide range of manual labor
  • Good judgment
  • Good multitasker
  • Good verbal/written communication skills
  • Hands-on experience with wide variety of power tools
  • Have own tools
  • High school diploma
  • HVAC experience
  • Proficient with mechanical and electric hand and power tools
  • Strong initiative
  • Strong mechanical skills
  • Strong work ethic
  • Strong team player
  • Technical school training
10/2019 to Current
Level 3 Automotive Technician Hughes Exterminators Punta Gorda, FL,
  • Accurately read work orders in order to diagnose and repair customers vehicle's correctly and quickly
03/2015 to 10/2019
Service Manager Valvoline Instant Oil Change Novi, MI,
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Hired, trained, developed and monitored performance of service department staff.
  • Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
  • Defined department objectives and monitored performance.
  • Developed and monitored budgets for service department and informed dealership management of variances.
  • Oversaw service department budget and informed management of discrepancies.
  • Model expected customer service standards to promote customer satisfaction, loyalty and retention.
  • Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
  • Addressed order discrepancies and provided timely resolution.
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
  • Communicated changes from management to inform and educate department employees.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Delivered continuous mentoring to Technicians to improve skills and potential.
  • Pitched in to complete service advising and perform diagnostic during peak periods or employee absences.
  • Created written plans and obtained customer consent to proceed.
  • Delivered continuous mentoring to technicians, service advisors and lubes techniansto improve skills and potential.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Recruited, hired and mentored service department personnel.
  • Resolved customers issues by providing timely and effective solutions.
08/2008 to 03/2015
Automotive Technician Valvoline Instant Oil Change Oak Park, MI,
  • Accurately read work orders in order to diagnose and repair customers vehicle's correctly and quickly.
04/2008 to 08/2008
Automotive Technician Valvoline Instant Oil Change Odessa, TX,
  • Accurately read work orders in order to diagnose and repair customers vehicles correctly and quickly.
10/1991 to 04/2008
Automotive Technician Tom O'brien Chrysler Jeep City, STATE,
  • Accurately read work orders in order to diagnose and repair customers vehicle correctly and quickly.
Education and Training
Expected in
High School Diploma: General
Peru High School - Peru, IN

I had two years automotive vocational school during my last two years of high school.

Expected in
two year degree: Automotive
Northwestern Auto Diesel College - Lima, Ohio

I studied automotive diagnoses and repairs.I doubled up on my classes to be able to graduate in one year.

Activities and Honors

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Peru High School
  • Northwestern Auto Diesel College

Job Titles Held:

  • Level 3 Automotive Technician
  • Service Manager
  • Automotive Technician
  • Automotive Technician
  • Automotive Technician


  • High School Diploma
  • two year degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: