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service manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Multi-talented Service Manager successful at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Bringing 30 years of progressive automotive experience.

Skills
  • Strong mechanical aptitude
  • Dependable independent worker
  • 15+ years of job shop experience
  • Good communication skills
  • Good at following instructions and procedures
  • Solid experience resolving customer complaints
  • Ability to use basic hand and power tools.
  • Ability to utilize scanner systems effectively
  • Successful in a fast-paced environment
  • Able to comfortably lift 60+ lbs
  • Solid independent worker
  • Consistent work history
  • Basic math skills
  • Basic computer skills
  • Customer service experience
  • Experience reading and understanding schematics
  • Experience with hydraulic press brake and other common shop machinery
  • Experience with wide range of manual labor
  • Good judgment
  • Good multitasker
  • Good verbal/written communication skills
  • Hands-on experience with wide variety of power tools
  • Have own tools
  • High school diploma
  • HVAC experience
  • Proficient with mechanical and electric hand and power tools
  • Strong initiative
  • Strong mechanical skills
  • Strong work ethic
  • Strong team player
  • Technical school training
Experience
Level 3 Automotive Technician, 10/2019 - Current
 Hughes Exterminators – Punta Gorda, FL,
  • Accurately read work orders in order to diagnose and repair customers vehicle's correctly and quickly
Service Manager, 03/2015 - 10/2019
 Valvoline Instant Oil Change – Novi, MI,
  • Collaborated with customers to discuss service needs and offer available solutions.
  • Hired, trained, developed and monitored performance of service department staff.
  • Effectively communicated and analyzed issues with customers to provide satisfactory solutions.
  • Defined department objectives and monitored performance.
  • Developed and monitored budgets for service department and informed dealership management of variances.
  • Oversaw service department budget and informed management of discrepancies.
  • Model expected customer service standards to promote customer satisfaction, loyalty and retention.
  • Forecasted goals and objectives for department and monitored employees' task progression for adherence to deadlines.
  • Monitored employee performance through effective data analysis of efficiency and key metrics.
  • Addressed order discrepancies and provided timely resolution.
  • Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
  • Communicated changes from management to inform and educate department employees.
  • Improved customer satisfaction rates by listening to complaints and finding appropriate ways to solve problems.
  • Delivered continuous mentoring to Technicians to improve skills and potential.
  • Pitched in to complete service advising and perform diagnostic during peak periods or employee absences.
  • Created written plans and obtained customer consent to proceed.
  • Delivered continuous mentoring to technicians, service advisors and lubes techniansto improve skills and potential.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Recruited, hired and mentored service department personnel.
  • Resolved customers issues by providing timely and effective solutions.
Automotive Technician, 08/2008 - 03/2015
 Valvoline Instant Oil Change – Oak Park, MI,
  • Accurately read work orders in order to diagnose and repair customers vehicle's correctly and quickly.
Automotive Technician, 04/2008 - 08/2008
 Valvoline Instant Oil Change – Odessa, TX,
  • Accurately read work orders in order to diagnose and repair customers vehicles correctly and quickly.
Automotive Technician, 10/1991 - 04/2008
 Tom O'brien Chrysler Jeep – City, STATE,
  • Accurately read work orders in order to diagnose and repair customers vehicle correctly and quickly.
Education and Training
High School Diploma: General, Expected in
-
Peru High School - Peru, IN
 GPA:
Status -

I had two years automotive vocational school during my last two years of high school.
two year degree: Automotive , Expected in
-
Northwestern Auto Diesel College - Lima, Ohio
 GPA:
Status -

I studied automotive diagnoses and repairs.I doubled up on my classes to be able to graduate in one year.
Activities and Honors

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Resume Overview

School Attended

  • Peru High School
  • Northwestern Auto Diesel College

Job Titles Held:

  • Level 3 Automotive Technician
  • Service Manager
  • Automotive Technician
  • Automotive Technician
  • Automotive Technician

Degrees

  • High School Diploma
  • two year degree

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