Service Manager resume example with 7+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Professional and well-rounded Manager with superior clerical skills and admin expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and Multitasking with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration.
Skills
CRM and office management software
Microsoft Office
Invoicing and billing
Workforce Management
Event coordination
Data entry
Customer relations
Banking operations
Training and coaching
Report writing
Accounts payable and receivable
Scheduling and calendar management
Expense reporting
Billing
Social media
Website analytics tools
Conflict resolution
Experience
Service Manager, 06/2019 to 01/2021 Hughes Exterminators – Spring Hill, FL,
Hired, trained and developed service department staff to drive performance.
Defined department objectives and monitored performance to facilitate operations.
Forecasted department goals and objectives and enforced deadlines to encourage task progression.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Collaborated with customers to offer solutions to service needs.
Monitored employee performance through effective analysis of key metrics.
Informed and educated department employees on changes from management.
Researched and provided timely resolution to service discrepancies.
Motivated, led and supported employees to maintain low turnover.
Managed service department budget and investigated and resolved discrepancies.
Created employee work schedules to keep shifts properly staffed.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Pitched in to complete various duties during peak periods or employee absences.
Adhered to customer service standards to foster satisfaction and retention.
Created written estimates and obtained customer consent to proceed.
Reviewed inventory levels and ordered supplies to keep products in stock.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Established and enforced clear safety policies to protect workers from injury.
Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
Maintained optimal supply levels to meet expected demands without overreaching budget targets.
Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
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