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Service Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Professional and well-rounded Manager with superior clerical skills and admin expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and Multitasking with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional exhibits essential and developed techniques in policy, procedure and process improvement initiatives. Active support to minimize labor, increase productivity and maintain quality in all aspects of administration.

Skills
  • CRM and office management software
  • Microsoft Office
  • Invoicing and billing
  • Workforce Management
  • Event coordination
  • Data entry
  • Customer relations
  • Banking operations
  • Training and coaching
  • Report writing
  • Accounts payable and receivable
  • Scheduling and calendar management
  • Expense reporting
  • Billing
  • Social media
  • Website analytics tools
  • Conflict resolution
Education and Training
Coudersport Area High School Coudersport, PA Expected in 06/2013 High School Diploma : - GPA :
Experience
Hughes Exterminators - Service Manager
Spring Hill, FL, 06/2019 - 01/2021
  • Hired, trained and developed service department staff to drive performance.
  • Defined department objectives and monitored performance to facilitate operations.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Collaborated with customers to offer solutions to service needs.
  • Monitored employee performance through effective analysis of key metrics.
  • Informed and educated department employees on changes from management.
  • Researched and provided timely resolution to service discrepancies.
  • Motivated, led and supported employees to maintain low turnover.
  • Managed service department budget and investigated and resolved discrepancies.
  • Created employee work schedules to keep shifts properly staffed.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Created written estimates and obtained customer consent to proceed.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Established and enforced clear safety policies to protect workers from injury.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.
  • Mitigated project downtime by effectively managing, scheduling and dispatching technicians for on-site repairs.
  • Boosted customer satisfaction scores by rolling out new motivational initiative for team workers.
Walker Parking Consultants - Office Manager
Dallas, TX, 01/2017 - 06/2019
  • Increased office organization by developing filing system and customer database protocols.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office inventory by maintaining documentation of stock.
  • Elevated customer satisfaction ratings by resolving client and case issues efficiently.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Organized patient files and streamlined operations to improve efficiency.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation\.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Oversaw digital patient charting, including data entry and administrative duties regarding insurance, billing and accounts receivable.
  • Proactively identified and solved complex problems that impact management and business direction
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
Farmers National Banc Corp. - Insurance Customer Service Representative
Orrville, OH, 01/2015 - 01/2017
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Administered standard contract benefits to process pending claims for dental benefits.
  • Reconciled codes against services rendered.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
First Hawaiian Bank - Account Service Representative
Pukalani, HI, 12/2013 - 01/2015
  • Maintained positive account relationships through regular contact and knowledgeable service for every need.
  • Resolved account issues with strengths in research, problem-solving and solution development.
  • Reviewed accounts regularly to assess adequacy of current coverage and identify sales opportunities.
  • Entered and processed customers' orders with high accuracy and followed up on open tickets to coordinate deliveries and resolve issues.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Documented conversations with customers to track requests, problems and solutions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.

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  • Target Job
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Resume Overview

School Attended
  • Coudersport Area High School
Job Titles Held:
  • Service Manager
  • Office Manager
  • Insurance Customer Service Representative
  • Account Service Representative
Degrees
  • High School Diploma

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