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service manager resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal-driven Service Manager offering over 2 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation. I am a confident Service Manager with exemplary construction and managerial skills. Im a successful leader with more than 11 years in the construction business. Dedicated to best-in-class customer service and known for effective problem-solving abilities.

Skills
  • Reporting and documentation
  • Staff management
  • Task delegation
  • Flooring construction
  • Basic electrical knowledge
  • Project management
  • Construction background
  • Able to lift [Number] pounds
  • Maintenance and repair
  • Demolition
  • Hand and power tools
  • Production assistance
  • Equipment operation
  • Maintenance understanding
  • Loading and unloading procedures
  • Friendly, positive attitude
  • Flexible
  • Basic math
  • Scaffold building
  • Leveling
  • Concrete spreading
  • Mixing
  • Work ethic
  • Bull floats
  • Magic Screed quality control
  • Site preparation
  • Forklift operation
  • Defect correction
  • Truck chute operation
  • Jointers and edgers
  • Hand tools operation
  • Power saws
  • Exterior and interior painting
  • Roof maintenance
  • Masonry
  • Drywall
  • Painting
  • Power tools
  • Grounds maintenance
  • Reading blueprints and manuals
  • Carpentry
  • Light carpentry
  • General plumbing
  • Roof installation
  • Shingles expertise
  • Roofing material knowledge
  • Sheet metal roofing
  • Able to lift over 50 pounds
  • Rough carpentry framing
Experience
03/2018 to 04/2022 Service Manager Medicus It | Dallas, TX,
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Hired and trained service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Oversaw workforce schedules and allocated resources in collaboration with technicians in order to achieve project goals.
01/2016 to 02/2018 Skilled Laborer Mastec Inc. | Atlanta, GA,
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Applied caulking compounds by hand or caulking guns to protect against entry of water or air.
  • Set up equipment to maintain worksite productivity.
  • Conserved resources, reducing material use according to product specifications.
  • Maintained clean, safe working environment by removing waste from job site prior to shift completion.
  • Cleaned up and resupplied work areas daily for optimal team performance.
  • Maintained tools, equipment and work sites.
  • Assisted team members with maintaining orderly and clean workspaces.
  • Operated tools and
  • Applied asbestos, aluminum, pulpwood fiber or plastic panels to building exteriors to provide decorative or insulative surfaces.
  • Layered caulk and sealants to installed surfaces to fill gaps and cracks and act as bonding agent.
  • Followed sequence indicated by numbers printed on pieces and interlocked pieces through tabs at edges to properly attach siding.
  • Loaded and unloaded ladders, walk boards, latter jacks and other large tools and equipment to prepare for job tasks.
  • Applied precut siding and manually cut material to size and shape at work sites.
  • Cut and trimmed material to shape to fit around windows and corners.
  • Used screws and nails to fasten wood or metal laths to surfaces.
  • Conducted site surveys prior to installation to take measurements and determine needed materials for project completion.
  • Read and interpreted specs, building plans, blueprints and sketches to successfully complete each task.
  • Understood how to operate and maintain job site equipment safely and for maximum productivity.
  • Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
  • Gained independent working skills and guided and mentored less experienced team members.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Performed demanding physical work over extended periods and modeled positive attitude.
  • Displayed high standards for quality workmanship and routinely double-checked work.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Executed construction tasks from detailed written and oral instructions.
  • Worked productively as lead or helping team member and drove customer satisfaction.
06/2013 to 01/2016 Carpenter Arizona State University | Tempe, AZ,
  • Used band, circular and compound miter saws.
  • Shaped materials to exact measurements for job requirements with hand tools and power equipment.
  • Cut timber, panels and other wooden materials according to measured dimensions.
  • Promoted team safety by keeping work areas free of hazards.
  • Positioned and installed floor joists, trusses and rafters.
  • Installed building windows, trim and cabinetry alone or with assistants to meet job deadlines.
  • Installed cabinets, base cabinets and crown molding.
  • Planned work based on blueprints and individual project specifications.
  • Examined buildings and project specifications to determine measurements.
  • Anchored and braced forms to complete precise joining.
  • Prioritized tasks, keeping carpentry jobs on task and within budget.
  • Measured, cut and installed staircase spindles.
  • Cut and installed tile and hardwood flooring for residential and commercial buildings.
  • Calculated accurate material estimates to create quotes for clients .
  • Protected flooring installations from moisture by covering subfloors.
Education and Training
Expected in 01/2007 to to High School Diploma | Craig R3 School District, Craig, MO, GPA:
Certifications
  • Certified Qualified Gastite Installer, certificate #22FS005964

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Resume Overview

School Attended

  • Craig R3 School District

Job Titles Held:

  • Service Manager
  • Skilled Laborer
  • Carpenter

Degrees

  • High School Diploma

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