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service manager resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Self-taught seamstress with experience in costume building and design, team management and problem solving. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Friendly, organized, and punctual.

Skills
  • Verbal and Written Communication
  • Budget Control
  • Multiple Priorities Management
  • Performance Evaluations
  • Staff Supervision
  • Employee Training and Development
  • Policy and Procedure Enforcement
  • Team Relationship Building
  • Work Planning and Prioritization
  • Inventory Management
  • Tools and Equipment Maintenance
  • Assignment Delegation
  • Skilled Domestic Sewing Machine Maintenance and Repair
  • Cross-Functional Collaboration
  • Fabric, Trims, and Notions Purchasing
  • Schedule Preparation
  • Decision Making
  • Conflict Resolution
  • Costume Design and Construction
  • Costume Repair and Alterations
  • Familiar with Microsoft Word and Excel
Experience
05/2019 to Current
Service Manager Hughes Exterminators Cape Coral, FL,
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Worked with customers to find solutions to service needs.
  • Trained and developed service department staff to drive performance.
  • Inspected completed work to assess quality and identify skill gaps.
  • Delivered positive reinforcement and constructive criticism for employee work efforts.
  • Informed and educated department employees on changes from management.
  • Determined schedules, sequences and assignments for work activities, based on priority and personnel skill.
  • Established and enforced clear safety policies to protect workers from injury.
  • Monitored employee work levels and optimized performance with strategic approaches.
  • Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.
07/2019 to 03/2020
Camp Leader - Cosplay Camp Music And Arts Lake Villa, IL,
  • Observed and evaluated student performance and development and provided appropriate feedback on work.
  • Managed and organized class records and reports.
  • Established objectives for lessons, modules and projects.
  • Developed guides and course materials to reinforce lecture information and help students learn.
  • Mentored and counseled students with social adjustment and academic issues.
  • Built rapport with students and parents to increase academic success and parent engagement.
  • Identified online resources to use in tandem with traditional course material.
08/2013 to 03/2019
Committee Chair/Costumer Christian Youth Theater City, STATE,
  • Scheduled, coordinated and held meetings, supervising volunteers and student helpers.
  • Met with production coordinator and directing team to discuss creative vision and costume needs for each production.
  • Devised strategic improvements to resolve issues and spearhead necessary operational updates, especially in regards to fitting schedules and costume return procedures.
  • Established new workflow and employee training processes to improve costume fittings, labeling and recording assigned pieces, and delegating alterations and new builds.
  • Trained and mentored 4-6 committee members to maximize productivity.
  • Executed on-time, under-budget project management to adhere to production schedule.
  • Fostered collaboration and development of new practices by various volunteer committees.
  • Met with costume warehouse manager to review creative vision of each production, obtain and assign available costume pieces, identify and plan new costume builds, decide which costume pieces should be purchased, and scheduling delivery of new pieces as needed.
  • Facilitated cleaning and return of costume pieces at the completion of each production.
  • Designed and constructed new costume builds for multiple productions.
  • Delegated and managed alterations among committee members.
09/2018 to 01/2019
Instructor Christian Youth Theater City, STATE,
  • Managed and organized class records and reports.
  • Developed lessons and projects in character design for multiple grade levels
  • Managed curriculum development and daily facility operations to align with corporate objectives.
  • Documented class absence and grade information in student records.
Education and Training
Expected in to to
Associate of Applied Science:
Moraine Valley Community College - Palos Hills, IL
GPA:
Activities and Honors

Recognized by peers and management for going above and beyond normal job expectations

Received leadership awards as Girl Scout Leader

Recognized by Christian Youth Theater for volunteer time as member of costume committee and as Chair of said committee.

Organized and led cooking class for fourth through sixth grade students as part of Triple Threat Youth Mentoring

Teach sewing classes for children and adults at various locations as an independent contractor.

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Resume Overview

School Attended

  • Moraine Valley Community College

Job Titles Held:

  • Service Manager
  • Camp Leader - Cosplay Camp
  • Committee Chair/Costumer
  • Instructor

Degrees

  • Associate of Applied Science

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