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service manager resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Versatile Service Manager adept at handling customer issues quickly and effectively. Demonstrated record of developing successful policies used store-wide to promote customer engagement and reduce issues. Offering thirty plus years of progressive Agricultural machinery repair experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

Skills
  • Vehicle operations knowledge
  • Parts ordering and management
  • Customer relationship development
  • Inventory coordination
  • Staff Training
Work History
02/2021 to 01/2022 Parts Specialist O'reilly Auto Parts | Andover, MN,
  • Tracked parts use and charged items to customer accounts for billing.
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Satisfied customers with fast, knowledgeable service for Agricultural product needs.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Issued parts to technicians to complete customers' repairs.
  • Maintained extensive understanding of common problems and methods for repair.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Stocked and managed stock of parts.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Assisted customers in finding appropriate parts promptly.
  • Ordered parts from various distributors to fulfill demands.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Maintained clean and neat parts counter and sales floor.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
01/2018 to 02/2021 Service Manager Hughes Exterminators | Englewood, FL,
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Followed up with customers during and after installations to verify satisfaction.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales.
  • Kept records in Basic Software Systems, accurately detailing customer information, payment processes and equipment conditions.
  • Maintained effective customer service by responding to service requests quickly to increase overall sales.
  • Met with customers to discuss service needs and offer available solutions.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Oversaw team of service professionals focused on farm equipment repair.
  • Contributed to development, implementation and execution of maintenance programs.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Managed efficient teams of up to nine employees.
  • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
08/2008 to 01/2018 Sales Manager Micron Technology, Inc. | Manassas, VA,
  • Produced contracts, reports, letters, and proposals for clients.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Supervised sales team of 4 people, stepping in to support employees and deliver smooth sales processes for clients.
  • Identified opportunities for growth within 50 mile territory and collaborated with sales teams to reach sales goal.
  • Organized promotional events and interacted with community to increase sales volume.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Initiated new sales and marketing plans for product roll-outs, distribution and media strategy.
  • Held weekly meetings with sales team to identify techniques to overcome sales obstacles.
03/2001 to 01/2018 Parts Manager Cst Industries | Parsons, KS,
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Met with suppliers to discuss return of unused products to recoup wasted dollars.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and incorrect part in package issue.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Conducted periodic analysis of current spare parts rooms and service van inventory levels to determine needed parts.
  • Ordered parts for customers, in house Service shop and Sales department for use in new and used equipment.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
01/1999 to 01/2001 Maintenance Technician Viant Medical | Collegeville, PA,
  • Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
  • Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
  • Partnered with facility management to successfully complete projects within anticipated deadlines.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Operated garbage compactor and separated trash for sanitation pickup.
  • Installed new locks, door handles and door closers.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Education
Expected in 05/1984 to to High School Diploma | Campbellsport High School, Campbellsport, WI GPA:

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Resume Overview

School Attended

  • Campbellsport High School

Job Titles Held:

  • Parts Specialist
  • Service Manager
  • Sales Manager
  • Parts Manager
  • Maintenance Technician

Degrees

  • High School Diploma

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