service manager resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Flexible hard worker ready to learn and contribute to team success.
Goal-driven Service Manager offering over 2 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Skills
- Issue and conflict resolution
- Reporting and documentation
- Staff management
- Coaching and mentorship
- Communication
- Maintenance & repair
- Customer service
Education and Training
Woodhaven High School Flat Rock, MI Expected in 06/2000 ā ā High School Diploma : - :
Experience
Related Companies - Service Manager
Washington, DC, 11/2020 - Current
Washington, DC, 11/2020 - Current
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Pitched in to complete various duties during peak periods or employee absences.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Work with parts and accessories specialist on internal customer builds with factory and aftermarket parts to be installed.
- Hired and trained service department staff to drive performance.
- Adhered to customer service standards to foster satisfaction and retention.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Buffett Senior Healthcare - Forklift Loader Operator
Houston, TX, 08/2020 - 11/2020
Houston, TX, 08/2020 - 11/2020
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Used handheld scanners for warehouse management system compliance.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Packaged, labeled and tagged goods before transfer.
ProTrans - Forklift Loader Operator
City, STATE, 09/2019 - 03/2020
City, STATE, 09/2019 - 03/2020
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Prepared finished stock for shipment by identifying, pulling and packing product.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Used handheld scanners for warehouse management system compliance.
- Operated power material handling equipment to accurately select and palletize loads.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Maintained yard appearance, keeping ground clean and clear.
- Squared stacked displayed materials for safe and orderly conditions.
- Packaged, labeled and tagged goods before transfer.
- Checked shipments for damaged or incorrect items.
- Tracked materials moved for stocking purposes and to complete logs for management.
Hoodās Do It Best - Sales Associate
City, STATE, 06/2003 - 09/2019
City, STATE, 06/2003 - 09/2019
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Assessed customer needs to provide assistance and information on product features.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
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Resume Overview
School Attended
- Woodhaven High School
Job Titles Held:
- Service Manager
- Forklift Loader Operator
- Forklift Loader Operator
- Sales Associate
Degrees
- High School Diploma
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