Exceptional customer care professional who addresses inquiries and resolves problems as they arise. My experience in Corrections and the Automotive Repair Industry have enabled me with outstanding skills in listening and dealing with difficult people. I try and mostly succeed in resolving most customer service issues with tact, diplomacy, positive resolution.
Behavioral intervention specialist
Law Enforcement Officer Certification, Colorado
First Aid and CPR Certification
Strong mechanical aptitude
Job shop experience
Auto Repair Issues
Good communication skills
Adherence to high customer service standard
Service ManagerMar 2005 - Sep 2008 Patterson RVWichita Falls, Texas
Managed work flow to exceed quality service goals.
Met all customer call guidelines including service levels, handle time and productivity.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Provided outstanding customer service.
Wrote estimates to cover mechanical repairs and Paint and Body repairs.
Utilized Mitchell on Demand for repair estimates and billing.
General ManagerFeb 1997 - May 2001 Metro Automotive RepairHutchinson, Kansas
Communicated effectively with customers on future problems and repairs that might need to be addressed.
Developed work orders and assigned them to staff for completion.
Upheld top-quality workmanship and excellent customer service.
Managed and maintained the necessary level of supplies in the shop.
Managed the front counter, including answering the phone and opening and closing the shop.
Supervised 7 employees in the repair shop.
Utilized Mitchell on Demand and All Data Software for estimates and billing.
Correctional Supervisor (Captain)Jan 1983 - May 1996 Colorado Department of CorrectionsDenver, Colorado
Inspected security design features, installations and programs to verify compliance with applicable standards and regulations.
Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
Supervised a team of 65 security personnel during a given shift.
Developed and reviewed specifications for design and construction of security systems.
Conducted continuous security audits per month to identify potential problems related to physical security, staff safety and asset protection.
None: BusinessUniversity of Southern ColoradoPueblo, Colorado
Certificate, Sleep Apnea Technician: Medical2015 Pueblo Community CollegePueblo, Colorado