Service Manager Resume Example D&D Automotive

SERVICE MANAGER

Professional Summary

I'm a sales professional with 17 years of experience, including 14 years Management. Strong skills based sales, brand strategy, lead generation and business development. I possess excellent presentation, negotiation, closing, and follow-through skills combined with a strong ability to build an industry presence. I've expertly developed productive relationships to achieve aggressive business goals and drive the evolution of complex concepts into achievable, simple business strategies. I have respected, passionate leadership skills. Have managed cross-functional teams of technical, marketing and sales professionals and possess contagious drive to make those around me strive for the highest level of excellence. I believe the fundamental foundation for any successful company is GREAT customer service. In all my years, in any path my career has taken me, I have kept this my priority.

Skills

Proficient in word,power point,excel
Scheduling
Repair
Payment processing
Quality assurance

Customer Service Management
Sales
Employee Supervision
Upselling
Documentation and reporting

Work History

Service Manager, 04/2018 to Current
D&D Automotive – Concord, NH
Provided leadership to all employees with the importance of customer service & customer loyalty emphasized at all times Prepare daily business reports (P&L, sales, gross profit , expenses and inventory with ownership Analyze and adjust store inventory levels to meet customer demands. Coordinate vehicle workflow and match repairs with technician skill levels Assisted with ordering parts and ensuring each technician had the parts necessary to complete the job Kept track of thousands of dollars worth of equipment Analyze year to date statements in conjunction with previous year to date to gain best outcome Prepare daily estimates & invoices for customers. Explain diagnoses found to our customers vehicles and why repairs are recommend Assessing and directing service work for all technicians Identify industry trends and capitalize on potential sales opportunities Maintained a relationship with outside vendors for automobile parts and tires at all times Oversee all parts and repairs

Sales Manager, 05/2016 to 10/2018
Firestone Complete Auto Care – Manchester, NH
Participate in store manager and teammate recruiting, selection, development, and retention programs. Establish time commitments that meet Firestone standards Analyze and adjust store inventory levels to meet customer demand Assisted with ordering parts and ensuring each technician had the parts necessary to complete the job. Analyze sales, gross profit and inventory activity Prepared daily report of business on current inventory, store expenses, damages/loss and employee scheduling. Coordinate vehicle work flow with team members and match repairs with technicians skill level. Analyze year to date statements in conjunction with previous year to date to gain best outcome. Prepare daily and weekly reports and invoices Recommend and explain technical diagnoses and needed repairs to customers. Audit external operations and assure that products are inventoried and sold at appropriate levels Developed and serviced commercial and fleet accounts Providing leadership as well as resource and time management Emphasized customer loyalty and realization of sales potential created by diagnostic work of technicians Assessing and directing technician service work Maintained a relationship with outside vendors for automobile parts and tires.

Business/sales Manager, 03/2015 to 06/2016
Hobbs Automotive – Auburn, NH

Oversee and control all daily operations, policy implementation advertising/promotions and strategic directions.

Support personnel in sales, finance and insurance, parts and body shop repairs.

Negotiated contracts for all new and used vehicles.

Full responsibility for managing and directing all financial and insurance operations for dealership. Analyzed and interpreted financial information, evaluated credit reports to assess eligibility for loans.

Recognized by the dealer principle for raising profitability through cost controls on supplies.

Build repeat business and customer loyalty, by ensuring highest quality repair status, educating and problem solving with customers on technical issues on vehicle operations.

Fostering teamwork to encourage employees to reach their highest potentials.

General Manager, 06/2005 to 07/2015
Rent One Plus – Derry, NH

Exceeded expectations in Revenues and Growth first year by tripling the prior year's performance, in three years taking the Derry Branch from 9th to 1st in Sales, Profits & BL Growth.

Secured knowledge of monthly/ yearly P&L. Statements

Ensure store is opened and properly manned during scheduled store hours.

Ensure all customers and potential customers receive quick professional service at all times.

Developed, Train, supervise and mentor a team of 9.

Responsible for implementing best customer service practices to improve distribution.

Manager of the month in May & June 2008 , April, July & Dec 2010. Jan, Feb, May & Oct 2012, July, Aug 2012.

Store Manager of the year, 2010 & 2012

Education

Associate of Business Administration: Business Management, 06/2002
NHTI - Concord's Community College - Concord, NH

Resume Overview

Companies Worked For:

D&D Automotive
Firestone Complete Auto Care
Hobbs Automotive
Rent One Plus

School Attended

NHTI - Concord's Community College

Job Titles Held:

Service Manager
Sales Manager
Business/sales Manager
General Manager

Degrees

Associate of Business Administration : Business Management , 06/2002

Service Manager Resume Example

Resume Score: 80%

Resume Overview

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